At a Glance
- Tasks: Lead a dynamic billing team and streamline invoicing processes.
- Company: Join a reputable company in the engineering services sector.
- Benefits: Competitive salary, 25 days holiday, pension scheme, and health care benefits.
- Other info: Office-based role in Birmingham with opportunities for professional growth.
- Why this job: Make a real impact by improving billing operations and leading a dedicated team.
- Qualifications: Experience in high-volume invoice processing and team leadership required.
The predicted salary is between 36000 - 60000 £ per year.
This is an important role overseeing our regional and national invoicing across the UK. The job holder will supervise a small internal team and ensure companywide billing requirements are achieved.
Location & Hours
The role will be based at our regional office in Birmingham (Sterling Park, Clapgate Lane, Woodgate Valley, West Midlands, B32 3BU). Standard hours are 36.5 per week Monday to Friday. The role will be 100% office based. We cannot offer a hybrid working pattern.
What you will be doing
- Leading the Billing team – direct management, coaching and development of 4 Billing Account Administrators
- Work with the wide team to identify process improvements to help streamline billing operations.
- Monitoring billing performance metrics, driving improvements, and delivering on KPIs to the National Service Director.
- Liaise directly with clients, senior management, technical teams and clients to resolve billing queries and ensure alignment with client billing guidelines as well as initial client onboarding.
- Collaborate with finance, compliance and legal operations teams to support audits and internal reporting requirements.
- Responsible for leading the monthly billing process across the team
- Responsible for keeping the UK team and key stakeholders up to date with all necessary information supporting billing communication.
Essential Criteria
- Invoice processing experience at high volume level – ensuring invoices are created with accuracy and efficiency
- Team Leadership experience
- Managing customer queries and delivering exceptional service to internal and external customers
- Proven experience of developing and implementing efficient office procedures
- Working with KPIs to support and measure team efficiency
- Collaborating with internal finance department/stakeholder engagement
- Maintaining accurate invoice and credit reporting and records
- Month End experience
- Working to tight deadlines
- Provide and review regular reporting to understand team output and adjust workflow to address any backlog in a timely manner.
Desirable Criteria
- Experience of working within the Fire Engineering industry or an engineering service related industry would be an advantage.
- Experience across multiple billing platforms (essential), advantageous if including EvoMx, Corrigo, customer portal use – Verisae, Mercury, Cougar, Tungsten.
What You Can Expect In Return
- Competitive and negotiable salary depending on experience
- 25 days holiday plus bank holidays and option to buy 5 days
- Contributory company pension scheme
- Life Assurance
- Health care scheme
- Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00)
Invoice Support Manager in Birmingham employer: JLL
As an Invoice Support Manager at our Birmingham office, you will be part of a dynamic team dedicated to excellence in billing operations. We pride ourselves on fostering a supportive work culture that encourages professional growth through coaching and development opportunities, alongside competitive benefits such as a generous holiday allowance and a contributory pension scheme. Join us to make a meaningful impact while enjoying a collaborative environment in the heart of the West Midlands.
StudySmarter Expert Advice🤫
We think this is how you could land Invoice Support Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know about the Invoice Support Manager role. A friendly chat can lead to insider info or even a referral, which can give you a leg up.
✨Tip Number 2
Prepare for the interview by researching the company and its billing processes. Show us that you understand their needs and how your experience aligns with the role. Tailor your answers to highlight your invoice processing and team leadership skills.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience managing customer queries and delivering exceptional service. The more you practice, the more confident you'll feel.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Invoice Support Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your invoice processing experience and team leadership skills. We want to see how your background aligns with the role of Invoice Support Manager, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific experiences that relate to managing billing processes and improving efficiency, as these are key aspects of the role.
Showcase Your Team Leadership:Since this role involves leading a small team, make sure to highlight any previous management or coaching experience. We love seeing how you’ve developed others and driven performance in past roles!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JLL
✨Know Your Numbers
As an Invoice Support Manager, you'll be dealing with metrics and KPIs. Brush up on your understanding of billing performance metrics and be ready to discuss how you've driven improvements in the past. This shows you’re not just familiar with numbers but can also leverage them for success.
✨Showcase Your Leadership Skills
You'll be leading a small team, so it's crucial to highlight your team leadership experience. Prepare examples of how you've coached and developed team members, resolved conflicts, or improved team dynamics. This will demonstrate your capability to manage and inspire others.
✨Familiarise Yourself with Billing Platforms
Since experience across multiple billing platforms is essential, make sure you know the ins and outs of the systems mentioned in the job description. If you’ve worked with EvoMx, Corrigo, or any other relevant platforms, be ready to share specific examples of how you used them to enhance billing processes.
✨Prepare for Client Interactions
You’ll be liaising directly with clients and senior management, so practice articulating how you handle customer queries and ensure exceptional service. Think of scenarios where you successfully resolved billing issues or improved client onboarding, as these will showcase your communication skills and customer focus.
