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For Companies At a Glance
- Tasks: Handle inbound calls and provide top-notch customer service for various departments.
- Company: Leading real estate company in Birmingham with a strong reputation.
- Benefits: Full-time hours, stable work environment, and opportunities to develop communication skills.
- Why this job: Join a dynamic team and make a difference in customer experiences every day.
- Qualifications: Proactive attitude, strong communication skills, and telephone experience required.
- Other info: Full-time on-site role with a commitment of 40 hours per week.
The predicted salary is between 24000 - 36000 £ per year.
A leading real estate company in Birmingham seeks a Switchboard Operator to handle inbound calls for multiple departments. The role involves qualifying callers, logging information into CRM software, and providing excellent customer service.
Ideal candidates will possess:
- A proactive attitude
- Strong communication skills
- Experience in telephone-based contact
This is a full-time on-site role with a commitment of 40 hours per week from Monday to Friday.
Client-Focused Switchboard Operator in Birmingham employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client-Focused Switchboard Operator in Birmingham
✨Tip Number 1
Make sure you know the company inside out! Research their values, recent projects, and what makes them tick. This way, when you get that call or interview, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Get comfortable with qualifying callers and logging information, so you can shine during any assessments.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They might give you insider tips or even put in a good word for you, which could make all the difference.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and gives us a chance to connect with you right away. Plus, it’s super easy to do!
We think you need these skills to ace Client-Focused Switchboard Operator in Birmingham
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role is all about handling calls and providing top-notch customer service, make sure your written application reflects your strong communication skills. Use clear and concise language to demonstrate how you can effectively convey information.
Highlight Relevant Experience: If you've got experience in telephone-based contact or working with CRM software, shout about it! We want to see how your background aligns with the responsibilities of the Switchboard Operator role, so don’t hold back on those details.
Be Proactive in Your Approach: We love a proactive attitude! In your application, mention instances where you took the initiative in previous roles. This will show us that you’re ready to jump in and handle calls efficiently right from the get-go.
Apply Through Our Website: To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for this exciting opportunity!
How to prepare for a job interview at JLL
✨Know the Company Inside Out
Before your interview, take some time to research the real estate company. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Switchboard Operator, strong communication is key. Practice answering common interview questions clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking on the phone and handling various scenarios.
✨Familiarise Yourself with CRM Software
Since logging information into CRM software is part of the job, it’s a good idea to brush up on any relevant software you might encounter. If you have experience with similar systems, be ready to discuss that during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult callers or resolved issues efficiently. This will demonstrate your proactive attitude and ability to handle the demands of the role.
