Business Support, Compliance & Risk Management in Birmingham

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world‑class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow and build meaningful careers.

About JLL

JLL is a leading professional services and investment management firm specialising in real estate. Within our Work Dynamics business line we deliver commercial governance, contract administration and commercial analysis services across a diverse portfolio of client accounts.

Role

The Junior Commercial Contract Administrator supports the JLL Commercial Team in contract administration and commercial analysis, delivering effective governance across facilities management operations. This role is a developmental pathway toward senior commercial analyst positions.

Key Responsibilities

• Role Dimensions
  • Provide support to the Commercial Contract Administrator reporting to the Cost and Commercial Lead
  • Support the management of contract delivery and change control processes
  • Support the delivery of services commercial compliance
  • Support and manage contract compliance
• Core Responsibilities
  • Contract Administration & Governance – administer and maintain contract documentation, variations, correspondence and audit‑ready filing systems
  • Assist contract managers with interpretation and application of legal provisions in service agreements
  • Maintain organised digital and physical communication channels for contract‑related queries
  • Operate and update change control registers and schedules of rates, verifying accuracy against contractual terms
  • Ensure compliance with contractual governance spend authorisations and audit requirements
• Commercial Assurance & Analysis (Developmental Exposure)
  • Review supplier charges for compliance with agreed rates, terms and best‑value principles
  • Support cost validation activities for reactive works, monthly payment applications and proposed contract variations
  • Contribute to benchmarking exercises and value‑engineering reviews under supervision
• Stakeholder Collaboration
  • Liaise with JLL teams, clients and third‑party suppliers to address contractual queries, resolve disputes and facilitate process improvements
  • Participate in collaboration workshops and process review meetings to identify commercial efficiencies and innovations
• Process Improvement & Systems Support
  • Support continuous improvement initiatives in commercial and contract administration processes
  • Help develop standard operating procedures, training materials and process manuals for contract management

Key Competencies and Skills

• Strong ability to interpret, apply and explain contractual clauses and legal documents
• Attention to detail, accuracy and a compliance mindset
• Organised, methodical, confident in maintaining document control systems
• Basic understanding of facilities management contracts or commercial service agreements
• Analytical approach with willingness to learn benchmarking and commercial auditing practices
• Clear and concise communicator able to engage diverse stakeholders
• Proactive problem‑solving attitude with a client‑focused approach

Career Development Path

• Stage 1 – Mastering contract administration, governance, compliance and legal interpretation for service contracts
• Stage 2 – Supporting commercial assurance cost reviews, benchmarking activities and supplier performance analysis
• Stage 3 – Leading cost audit reviews, value‑engineering projects and process improvement, progressing toward Commercial Analyst or Senior Cost & Commercial Audit Analyst roles

Person Specification

• Legally qualified (LLB, paralegal certificate or equivalent) or demonstrable contract‑law expertise
• Highly organised with strong administrative skills
• Detail‑focused with excellent record‑keeping ability
• Collaborative team player, able to work with internal and external stakeholders
• Adaptable to changing priorities while maintaining accuracy
• Committed to quality and governance standards
• Enthusiastic about developing commercial analytical capabilities

Qualifications

Essential

• Legal qualification or equivalent experience in contract law interpretation
• Competence in MS Office applications (Excel, Word, Outlook)
• Clear written and verbal communication skills

Desirable

• Experience in contract administration or facilities management environments
• Exposure to governance/compliance procedures and audit requirements
• Basic familiarity with cost analysis and benchmarking methods
• Working knowledge of contract management systems

What You Can Expect from Us

You will join an entrepreneurial, inclusive culture where like‑minded professionals collaborate globally to achieve great outcomes. JLL’s Total Rewards programme supports your ambitions in career development, recognition, wellbeing benefits and competitive pay.

Apply today and take the first step towards a rewarding career in commercial governance and analysis.

Location

Remote – Birmingham, Cardiff, Edinburgh, Glasgow, Greater Manchester, Leeds, Liverpool, London, Manchester, Swansea, Tyne and Wear

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