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- Tasks: Be the first point of contact for clients, ensuring seamless communication and exceptional service.
- Company: Join JLL, a leader in innovative hospitality and customer service.
- Benefits: Flexible hours, dynamic work environment, and opportunities for personal growth.
- Other info: Work in a collaborative team with excellent career development opportunities.
- Why this job: Make a real impact by providing 5-star service to high-profile clients.
- Qualifications: Extensive hospitality experience and strong communication skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Based – Derby, Across two locations: Duffield Bank House – Duffield and Flight Operations Centre, East Midlands Airport
Hours – 40hrs (Monday to Friday)
What this job involves:
As an Executive Host at JLL, you'll be the vital first point of contact for our client Rolls‑Royce and colleagues, ensuring seamless communication across our organisation. We believe the most effective teams are built when everyone is empowered to thrive, and your contribution as the voice of JLL will directly impact our clients' experience and our collective success. You'll work in a collaborative environment where we embrace innovative ways of working and support each other's wellbeing.
What your day-to-day will look like:
- Work as part of a small team of Executive Hosts to support the day to day running of the House and/or Facility including extensive formal & kitchen gardens and the conference facilities.
- Whist at the Flight Operations Centre, the role requires facility supervision of a working aircraft hangar and conference facility, following and managing airport security procedures, whilst supporting the day-to-day operations.
- Flexibility in working hours, including travelling between locations, evening working with some overnight stays.
- Drive a working Health and Safety culture.
- Ensure high standard of cleaning, catering and maintenance requirements are met and issues escalated as necessary.
- Be adaptable to a changeable environment and able to operate on a flexible rota system.
- Ability to host high profile customers with discretion and 5-star excellence.
- Manage all logistics in support of Customer Visits.
- Administration duties – calendar booking management, statistics.
- Fully understand and comply with client strategy, policies and procedures.
- Provide a VIP Concierge Service, including “Meet and Greet”.
- Develop effective professional working relationships with client personnel at all levels of the Organisation.
- Develop effective professional relationships with home and international customers.
- Ensure all AV/IT requirements are managed, ensuring all equipment is in good working order daily.
- Undertake mandatory training courses relevant to the role.
- Shifts may require to fulfil a Duty Manager role, in the absence of Management, to ensure the safety of the guests and business continuity.
- Support Emergency Procedures as necessary, leading when required in line with pre-existing company policies at relevant sites.
Experience Required:
- Extensive hospitality / customer service experience is essential.
- Customer focused – always putting the Customer at the forefront of everything you do.
- Building Management and Emergency Response knowledge.
- Ability to remain calm and composed under pressure.
- Ability to communicate effectively with Customers and personnel at all levels of the Organisation.
- Cultural Awareness.
- Organisational and Time Management Skills.
- Ability to Problem Solve and escalate when necessary.
- Customer orientated approach with a high attention to detail.
- Knowledge and operational experience of Microsoft Office software.
- Desire to continually improve and self-develop.
Executive Host in Belper employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Host in Belper
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to JLL or Rolls-Royce. A friendly chat can open doors and give you insights that might just land you that Executive Host role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and hospitality. Think about your past experiences and how they align with the role. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your adaptability! The job requires flexibility, so be ready to discuss times when you've successfully managed change or unexpected situations. This will highlight your ability to thrive in a dynamic environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Executive Host in Belper
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Executive Host role. Highlight your hospitality experience and customer service skills, as these are key to impressing us at StudySmarter.
Showcase Your Flexibility: Since the role involves working across different locations and varying hours, emphasise your adaptability in your application. We love candidates who can thrive in a dynamic environment!
Demonstrate Communication Skills: As the first point of contact, strong communication is crucial. Use your application to showcase examples of how you've effectively communicated with clients or colleagues in previous roles.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role directly!
How to prepare for a job interview at JLL
✨Know Your Client
Before the interview, do your homework on Rolls-Royce and JLL. Understand their values, mission, and recent news. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As an Executive Host, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for a client. Highlight your ability to remain calm under pressure and how you’ve handled challenging situations.
✨Demonstrate Flexibility and Adaptability
This role requires flexibility in working hours and adaptability to changing environments. Be ready to discuss times when you've successfully adapted to change or managed multiple tasks simultaneously.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage logistics. Think of specific instances where you’ve had to think on your feet and how you ensured a smooth operation during high-pressure situations.