At a Glance
- Tasks: Lead a team to deliver 7-star service for high-profile events and guests.
- Company: Join the prestigious Rolls-Royce team at a stunning 16th Century venue.
- Benefits: Competitive salary, professional development, and a unique working environment.
- Other info: Dynamic role with opportunities for personal growth and innovation.
- Why this job: Be part of an elite service team and create unforgettable experiences.
- Qualifications: Experience in hospitality, strong communication skills, and a customer-first mindset.
The predicted salary is between 30000 - 40000 £ per year.
40 Hours - (Monday-Friday) Location: Duffield Bank House, Derby DE56
We are looking for an Executive Events Host to lead our Executive Services team at Duffield Bank House, a 16th Century property on the bank of the River Derwent. The role involves driving and maintaining 7-star service standards, supporting senior Rolls‑Royce executives and their customers for conferences, formal dinner, garden BBQs and overnight stays.
Key Responsibilities- Lead the Executive Services team under the Executive Host Manager.
- Supervise facility operations, including maintenance, conference facilities, security procedures and health and safety.
- Ensure high standards of cleaning, catering and maintenance, escalating issues as required.
- Manage bookings and logistics for customer visits using Microsoft applications.
- Maintain AV/IT systems operational daily.
- Act as Duty Manager, ensuring overall safety, operational management and high service standards.
- Support emergency procedures and run on‑the‑job training sessions for the wider team.
- Record and track customer preferences for future visits.
- Develop and implement service improvements and innovations to enhance guest satisfaction.
- Maintain a high standard of customer empathy, discretion, and 7-star service for high‑profile guests.
- Extensive hospitality and/or customer service experience.
- Customer‑centric service style, putting the customer first.
- Ideally previous management or supervisory experience.
- Ability to remain calm under pressure.
- Effective communication skills with colleagues and customers.
- Cultural awareness and organisational skills.
- Problem‑solving ability with strong attention to detail.
- Knowledge and operational experience with Microsoft Office Software.
- Desire to continually improve, adapt and self‑develop.
Executive Events Lead - 7-Star VIP Service in Belper employer: JLL
At Rolls-Royce, we pride ourselves on being an exceptional employer, offering a unique opportunity to work in the historic and picturesque setting of Duffield Bank House. Our commitment to 7-star service standards fosters a culture of excellence and innovation, where employees are encouraged to develop their skills and grow within the company. With a focus on employee well-being and a supportive team environment, we provide a rewarding workplace for those passionate about delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Events Lead - 7-Star VIP Service in Belper
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality and events industry. Attend local events or join online forums where you can meet people who might know about opportunities at Duffield Bank House.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your customer service expertise during interviews or networking events. Share specific examples of how you've maintained high service standards in previous roles.
✨Tip Number 3
Be proactive! If you see an opportunity that fits your skills, don’t wait for it to be advertised. Apply directly through our website and express your enthusiasm for leading the Executive Services team.
✨Tip Number 4
Stay calm and collected! In high-pressure situations, showcase your ability to remain composed. Practice answering common interview questions while keeping your cool, as this will reflect your suitability for managing VIP events.
We think you need these skills to ace Executive Events Lead - 7-Star VIP Service in Belper
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your extensive hospitality and customer service experience. We want to see how you've put customers first in previous roles, so share specific examples that demonstrate your customer-centric service style.
Tailor Your Application:Don’t just send a generic application! Tailor it to the Executive Events Lead role by mentioning your management or supervisory experience. We love seeing candidates who can lead a team and maintain high service standards, so make that clear in your application.
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through. We’re looking for someone with empathy and discretion, especially when dealing with high-profile guests. A touch of warmth in your writing can go a long way!
Apply Through Our Website:Finally, make sure you apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at JLL
✨Know Your Venue
Familiarise yourself with Duffield Bank House and its unique features. Understanding the history and layout of the venue will help you discuss how you can enhance the guest experience and maintain high service standards.
✨Showcase Your Customer-Centric Approach
Prepare examples that highlight your customer service experience, especially in high-pressure situations. Be ready to discuss how you've put customers first in previous roles and how you would apply that mindset as an Executive Events Host.
✨Demonstrate Leadership Skills
Since this role involves leading a team, think of instances where you've successfully managed or supervised others. Share specific stories that illustrate your ability to motivate a team and ensure operational excellence.
✨Be Tech-Savvy
Brush up on your Microsoft Office skills, particularly in managing bookings and logistics. Be prepared to discuss how you’ve used technology to streamline processes or improve service delivery in past roles.
