At a Glance
- Tasks: Lead the Executive Services team and ensure 7-star service for high-profile guests.
- Company: Join Rolls-Royce at the stunning Duffield Bank House.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Work in a historic setting with a focus on excellence and innovation.
- Why this job: Be part of a prestigious brand and create unforgettable experiences for guests.
- Qualifications: Experience in hospitality, strong communication skills, and a customer-first mindset.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an Executive Events Host to lead our Executive Services team at Duffield Bank House, a 16th Century property on the bank of the River Derwent. The role involves driving and maintaining 7-star service standards, supporting senior Rolls‑Royce executives and their customers for conferences, formal dinners, garden BBQs and overnight stays.
Key Responsibilities
- Lead the Executive Services team under the Executive Host Manager.
- Supervise facility operations, including maintenance, conference facilities, security procedures and health and safety.
- Ensure high standards of cleaning, catering and maintenance, escalating issues as required.
- Manage bookings and logistics for customer visits using Microsoft applications.
- Maintain AV/IT systems operational daily.
- Act as Duty Manager, ensuring overall safety, operational management and high service standards.
- Support emergency procedures and run on‑the‑job training sessions for the wider team.
- Record and track customer preferences for future visits.
- Develop and implement service improvements and innovations to enhance guest satisfaction.
- Maintain a high standard of customer empathy, discretion, and 7-star service for high‑profile guests.
Person Specification
- Extensive hospitality and/or customer service experience.
- Customer‑centric service style, putting the customer first.
- Ideally previous management or supervisory experience.
- Ability to remain calm under pressure.
- Effective communication skills with colleagues and customers.
- Cultural awareness and organisational skills.
- Problem‑solving ability with strong attention to detail.
- Knowledge and operational experience with Microsoft Office Software.
- Desire to continually improve, adapt and self‑develop.
Executive Events Host in Belper employer: JLL
At Rolls-Royce, we pride ourselves on being an exceptional employer, offering a dynamic work environment at the historic Duffield Bank House. Our commitment to 7-star service standards not only ensures a rewarding experience for our guests but also fosters a culture of excellence and continuous improvement for our employees. With ample opportunities for professional growth and development, alongside a supportive team atmosphere, we invite you to join us in delivering unparalleled service to our high-profile clientele.
StudySmarter Expert Advice🤫
We think this is how you could land Executive Events Host in Belper
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for an Executive Events Host role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at networking events or casual meet-ups, be ready to talk about your extensive hospitality experience and how you can maintain those 7-star service standards they’re after.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer service and management. Think about scenarios where you've had to solve problems under pressure and how you maintained high service standards. We want you to shine!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Executive Events Host position!
We think you need these skills to ace Executive Events Host in Belper
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your extensive hospitality and customer service experience. We want to see how you've put customers first in your previous roles, so share specific examples that showcase your skills!
Tailor Your Application:Don’t just send a generic application! Tailor it to the Executive Events Host role by mentioning your management or supervisory experience. We love seeing candidates who can lead a team and maintain high service standards, so make that clear!
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through. We’re looking for someone with a customer-centric service style, so a touch of warmth and empathy in your writing can really make you stand out!
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at JLL
✨Know Your Venue
Familiarise yourself with Duffield Bank House and its unique features. Understanding the history and layout of the venue will help you demonstrate your enthusiasm for the role and show that you're ready to lead events in such a prestigious location.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlighting your customer-centric approach will resonate well, especially since the role demands a high standard of service for high-profile guests.
✨Demonstrate Leadership Qualities
Think of situations where you've successfully led a team or managed a project. Be ready to discuss how you can motivate and supervise the Executive Services team while maintaining 7-star service standards.
✨Be Tech-Savvy
Brush up on your Microsoft Office skills, particularly in managing bookings and logistics. Being able to confidently discuss your experience with AV/IT systems will show that you're prepared to handle the operational aspects of the role.
