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For Companies At a Glance
- Tasks: Manage AV conference spaces and provide top-notch technical support for meetings.
- Company: Join JLL, a diverse employer committed to inclusivity and the LGBTQ+ community.
- Benefits: Enjoy a collaborative work environment with opportunities for professional growth.
- Why this job: Be part of a dynamic team that values innovation and client satisfaction.
- Qualifications: 5 years in customer service, AV systems knowledge, and proficiency in Microsoft Office required.
- Other info: This is a 12-month fixed-term contract with potential for future opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
AV Technical Manager – 12 Months FTC
About The Role
We are looking for an Audio Visual Technical Manager to join our team. This position is primarily responsible for providing support for the AV conference spaces, systems and line manage the team of coordinators. The candidate will provide technical and general support to ensure proper availability and functionality of the AV spaces and equipment as well as rapid-response troubleshooting expertise. This is a client facing role and will involve working closely with clients and their customers.
Key Responsibilities:
- Provide white-glove technical support for internal, customer, and executive meetings
- Proactively identify potential AV issues and provide solutions to clients' concerns or needs
- Demonstrate a strong working knowledge of video conferencing services, for example, Microsoft Teams, Zoom or WebEx, etc.
- Bring technical expertise and guidance for the deployment & operation of Crestron Flex and Polycom VTC codec
- Proactively monitor and manage conference room booking system. Assist customers with booking different rooms when they are under repair
- Review standard setup specifications for meetings and conferences
- Contact clients to ensure proper set up of configurable rooms per specifications (table layout, airwall opening, and closure, technology configuration including microphones & projection needed, etc.)
- Ensure cleanliness, temperature, and functionality of conference rooms
- Electronics troubleshooting skills – ability to determine and localize where the problem exists
- Maintain conference room standards for signage, equipment, and seating
- Respond to client requests promptly
- Ensure consumables are available for the client
- Provides support for the audio-video systems and media control systems.
- Troubleshoot and maintain audio/video devices and associated wiring. Responsible for putting in tickets with IT department responsible for audio visual technology
- Perform routine and proactive testing to ensure the functionality of equipment before use.
- Alignment and calibration procedures for audio and video devices
- Responsible for communicating the need for maintenance or repair of audio-visual equipment
- Perform regular maintenance, software and firmware updates, preventive maintenance, and routine repairs to provide uninterrupted service of all conference room equipment
- Some commissioning and programming
- Line management of a team of coordinators
- Any other duties and tasks assigned
Qualifications
Required
- 5 years' experience in a client/customer service-oriented environment, preferably in a corporate conference centre
- 5+ years of experience with Microsoft Office in an office environment
- Familiarity with integrated AV systems
- Ability to learn new software as required for the position
- Ability to work in a fast-paced environment with competing priorities
- Must always maintain a professional appearance and demeanour
- Experience with a hotel, corporate conference centre, or large enterprise systems
Preferred
- Demonstrate the ability to perform under pressure and manage time well
- Experience with EMS or any web-based conference room scheduling system preferred
- CTS Certification (preferred)
- Crestron, AMX, or Extron Certifications (preferred)
- DSP Programming (BIAMP, QCS) (preferred)
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AV Technical Manager employer: JLL
Contact Detail:
JLL Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AV Technical Manager
✨Tip Number 1
Familiarise yourself with the latest AV technologies and systems mentioned in the job description, such as Crestron Flex and Polycom VTC codecs. Being well-versed in these tools will not only boost your confidence but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with professionals in the AV industry, especially those who have experience in corporate conference centres. Attend relevant events or join online forums to gain insights and potentially get referrals that could help you land the job.
✨Tip Number 3
Prepare to showcase your troubleshooting skills during the interview. Think of specific examples where you've successfully resolved AV issues under pressure, as this role requires rapid-response expertise.
✨Tip Number 4
Since this is a client-facing role, practice your communication skills. Be ready to discuss how you would handle client requests and ensure their needs are met, as strong interpersonal skills are crucial for success in this position.
We think you need these skills to ace AV Technical Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in audio-visual technology and client-facing roles. Emphasise your technical skills with AV systems, video conferencing tools, and any certifications you hold.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for AV technology and your ability to provide exceptional customer service. Mention specific experiences where you've successfully managed AV setups or resolved technical issues.
Highlight Relevant Experience: In your application, focus on your 5+ years of experience in a client/customer service-oriented environment. Provide examples of how you've handled high-pressure situations and managed competing priorities effectively.
Showcase Technical Knowledge: Demonstrate your familiarity with integrated AV systems and video conferencing services like Microsoft Teams, Zoom, or WebEx. Mention any specific projects or tasks where you applied this knowledge to solve problems or improve processes.
How to prepare for a job interview at JLL
✨Showcase Your Technical Expertise
Make sure to highlight your experience with AV systems, especially with tools like Crestron Flex and Polycom VTC codecs. Be prepared to discuss specific challenges you've faced and how you resolved them, as this will demonstrate your problem-solving skills.
✨Demonstrate Client-Facing Skills
Since this role involves direct interaction with clients, share examples of how you've successfully managed client relationships in the past. Emphasise your ability to provide 'white-glove' service and how you handle client concerns proactively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your troubleshooting abilities. Prepare scenarios where you had to quickly resolve AV issues during important meetings. This will show your capacity to perform under pressure and your technical knowledge.
✨Familiarise Yourself with Conference Room Technologies
Brush up on your knowledge of video conferencing platforms like Microsoft Teams, Zoom, and WebEx. Being able to discuss their functionalities and any recent updates will show your commitment to staying current in the field.
