Assistant Facilities Manager

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you\’ve got deep experience in commercial real estate, skilled trades or technology, or you\’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Assistant Facilities ManagerPosition OverviewWe are seeking an experienced Assistant Facilities Manager to join our dedicated team servicing a major corporate client account. This role requires a customer-focused professional who will work on-site at the client\’s London offices to deliver exceptional facilities management services while maintaining the highest standards of operational excellence and client satisfaction.

Key ResponsibilitiesClient Account Management

Serve as primary on-site support for assigned corporate client facilities

Build and maintain strong relationships with client stakeholders and end-users

Participate in regular client meetings and service reviews

Ensure all services align with client\’s corporate standards and brand requirements

Proactively identify opportunities to enhance service delivery and client satisfaction

Support contract compliance and SLA performance metrics

Facilities Operations

Oversee daily operations of corporate office spaces, including multi-floor facilities

Coordinate and supervise preventive maintenance programs across all building systems

Manage vendor relationships and ensure service delivery meets client expectations

Oversee corporate moves, adds, and changes (MAC) projects

Ensure facilities support corporate culture and employee experience goals

Service Delivery Excellence

Respond promptly to employee service requests and work orders

Coordinate with help desk operations and field service teams

Manage emergency response procedures and business continuity planning

Support corporate events, meetings, and special functions

Ensure consistent service delivery across multiple locations

Implement client-specific policies and procedures

Strategic Support

Assist with annual facilities planning and budgeting processes

Support capital project planning and execution

Contribute to sustainability initiatives and corporate ESG goals

Participate in client strategic planning sessions

Support workplace transformation and change management initiatives

Compliance & Risk Management

Ensure compliance with corporate policies, building codes, and regulatory requirements

Maintain detailed documentation for audit and reporting purposes

Support health and safety programs specific to corporate environments

Manage insurance claims and risk mitigation activities

Coordinate security operations and access control systems

Required Qualifications

3-5 years of experience in corporate facilities management or client services

Proven track record in corporate real estate or integrated facilities management

Strong understanding of corporate workplace environments and employee needs

Experience managing vendor relationships and service level agreements

Excellent client relationship management and communication skills

Proficiency in IWMS/CAFM platforms

Technical & Professional Skills

Advanced proficiency in Microsoft Office Suite and project management tools

Understanding of corporate workplace trends (hybrid work, activity-based working)

Strong analytical skills with ability to interpret performance metrics

Knowledge of corporate procurement processes and vendor management

Excellent presentation and report writing capabilities

Key Competencies

Client-Centric Mindset : Deep commitment to understanding and exceeding client expectations

Business Acumen : Understanding of corporate operations and strategic priorities

Problem-Solving : Ability to resolve complex issues while maintaining service continuity

Adaptability : Flexibility to support evolving corporate workplace needs

Leadership : Ability to influence and coordinate across multiple stakeholders

Communication : Exceptional verbal and written communication skills

Working Conditions

Various work locations for corporate client\’s London sites

Standard business hours with flexibility for emergency response

Occasional travel to other client locations or corporate meetings

Professional office environment with some time in mechanical/utility areas

What We Offer

Competitive salary with performance-based incentives

Comprehensive benefits package including health, dental, and retirement plans

Professional development opportunities and industry certifications

This role provides an exceptional opportunity to build expertise in corporate facilities management while working directly with a prestigious client account in a dynamic, relationship-focused environment.

LocationOn-site – London, GBR

If this job description resonates with you, we encourage you to apply, even if you don\’t meet all the requirements. We\’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call 44(0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page.

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