Apply for Asset Experience Associate at JLL in London, ENG, GB. This full‑time onsite position offers great opportunities for career growth. JLL supports the Whole You, personally and professionally, shaping the future of real estate for a better world by combining world‑class services, advisory and technology for clients. The company hires the best talent in the industry and supports them through professional growth, flexibility and personalized benefits.
Key Responsibilities
- Strategic Client & Asset Management: Collaborate with the Royal London asset manager to set strategy, act as main point of contact, identify support opportunities, maintain clear grasp of asset/portfolio strategy, support emergency planning, business continuity, testing and monitoring.
- Customer Management & Experience: Serve as primary point of contact for all customer enquiries, concerns and service requests; identify opportunities to improve experience, act on feedback, use training opportunities and advise asset manager.
- Financial Management & Service Charges: Work with JLL Accounts on financial accountability, cashflow, credit control, debt recovery; prepare and manage service charge budgets, reconciliations, supplier payments, financial trackers.
- Lease and Legal Management: Liaise with Data Management and other advisors; manage lease queries, customer applications, compliance, valuation matters, and stakeholder relationships.
- Health & Safety & Compliance Management: Manage risk actions, statutory compliance, conduct/arrange safety checks, incident reporting, E‑Permits, ISO14001 compliance, LRQA audits.
- ESG and Sustainability: Support and implement ESG initiatives, assist with reporting, support sustainability plans and risk assessments.
- Supplier & Contract Management: Represent site level partner meetings, scope services, implement PPM, handle reactive works, manage quotes and work orders, supervise projects.
- Property Operations and Inspections: Conduct inspections aligned with KPIs, submit reports, ensure high standards, coordinate void management.
- Transactions and Transitions: Handle property transitions, due diligence, support disposals and acquisitions, lead transition meetings, accountability for readiness packs.
- Insurance Management: Handle on‑site activities, review contracts, implement insurer requirements, settle claims.
- Technology: Utilize tools such as Yardi, Riskwise, Prism, Deepki and workflow systems for accounting, H&S, customer relationship, ESG.
Skills & Qualifications
- Expert knowledge of commercial property management across diverse asset types.
- Comprehensive understanding of building systems, maintenance planning and facility management.
- Strategic portfolio planning, optimisation and risk management.
- Expert‑level knowledge of RICS standards.
- Comprehensive understanding of regulatory frameworks, compliance governance and health & safety legislation.
- Knowledge of sustainability standards, ESG strategy implementation and reporting requirements.
- Familiarity with property management technologies, reporting systems and relevant property legislation.
Personal Attributes
- Strategic vision that aligns team activities with business objectives.
- Decisive leadership, collaborative working style and strong organisational abilities.
- Client intimacy, trusted advisor relationships and service excellence mindset.
- Entrepreneurial mindset with problem‑solving approach to operational challenges.
- Accountability for performance, business outcomes and professional integrity.
- Inspirational leadership for high performance under pressure.
- Commercial acumen balancing service quality with profitability.
