Repairs and Asset Management Officer | Full Time | Based in London, NW11 Reporting to: Head of Repairs & Asset Management We are looking for a friendly, efficient and approachable Repairs & Asset Management Officer with a can-do attitude, the ability to work under pressure and work both autonomously and as part of our wider team. This role is office based in NW11, providing support to the Property Team and reporting to the Head of Repairs and Asset Management (Head of R&AM) in delivering repairs, maintenance, compliance and asset management services across the Association's properties. Objectives of Role: Reporting to the Head of R&AM, the role is designed to strengthen and continuously improve the focus on team efficiency and customer service across the organisation, providing a designated resource in order to deliver necessary administration. To monitor communications, coordinate repairs and maintenance activities, maintain accurate asset and compliance records, obtain quotations, raise purchase orders and support the delivery of planned maintenance programmes. To be the first point of contact for tenants, staff, contractors, consultants and colleagues regarding repairs, maintenance and asset management enquiries. To support the Head of R&AM by providing a comprehensive, qualitative, effective and planned Maintenance Service. To accurately process service requests in line with policy and to provide advice and information to customers ensuring that all service requests are processed to jLiving's performance and standards, policy and procedural guidelines including statutory, complying with the Data Protection Act and the Freedom of Information Act. To provide administrative and operational support to the Head of R&AM, Repairs Manager and Director of Property to ensure services are delivered efficiently, regulatory obligations are met, and residents receive a high-quality customer-focused service. You will act as a central contact for tenants, contractors, Housing managers, Maintenance Technicians, Compliance team and colleagues across the Association. You will work pro-actively with team members to improve customer service delivery. Main Duties: Management of communication. Referring complaints, safeguarding concerns, complex disrepair matters, persistent delays in urgent health and safety concerns promptly to the appropriate manager. Working with stakeholders. Coordinating and instructing maintenance works our in-house maintenance technicians and external contractors using our IT systems and liaising with tenants. Recalling contractors if their work is unsatisfactory, in a professional manner. Providing administrative support to the Repairs team and working with the wider team when necessary. Monitoring the approved contractor list/register. Raising works orders on our database. Monitoring and managing overdue maintenance jobs. Ensuring purchase orders are raised in a timely manner. Checking the required contractor documentation is available and flag missing, expired or incomplete records to the Head of R&AM. Assist in the preparation, despatch and collation of quotation and tender documents. Ensuring that robust monitoring, reporting, and forecasting systems are in place. Ensuring electronic filing system in the Property area of SharePoint is up to date. Maintaining communication with tenants to keep them informed of repairs appointments, outages, lift breakdowns, boiler breakdowns and such. Undertaking financial administration such as procuring job costs, quotes, ensuring payments are made in a timely manner, processing receipts from maintenance technicians, contributing to the budget plan and compiling budget/KPI reports monthly. Asset management support, including but not limited to maintaining property asset information, updating stock condition. To work in a confidential manner while being friendly and approachable. To undertake any other duties as required by any member of the Senior Management Team or CEO. Health & Safety: To be aware of and comply with safe working practices as laid down under Health and Safety Legislation, company policy and procedures. To report any noted defects within the Association’s properties to line manager. To encourage safe working practices. Carrying out checks at the end of each day to ensure that Operatives have completed all scheduled work & safely left their last job. Assist as necessary in the upkeep of Health and Safety records and inspections. Salary: £35,000 per annum Benefits: Generous Annual Leave allowance and Bank Holidays. In addition, you will be entitled to leave for the major Jewish Festivals (please note that the Jewish festivals change annually). During winter months, 2pm finishes on Fridays. Death in Service Cover
Repairs and Asset Management Officer employer: jLiving
At jLiving, we pride ourselves on being an excellent employer, offering a supportive work culture that values teamwork and professional growth. Our Maintenance Team enjoys competitive pay, flexible working hours, and the opportunity to make a meaningful impact in the Northwest London community, all while working in a friendly and inclusive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Repairs and Asset Management Officer
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like jLiving, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Repairs and Asset Management Officer at jLiving.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at jLiving
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
