Location: Hockley, Essex
Salary: Negotiable, depending on experience
Working Hours: 8:00 AM – 4:00 PM or 9:00 AM – 5:00 PM (30-minute lunch break)
Language Requirement: Must be fluent in German – daily communication with German-speaking customers is essential
Role Overview:
Our client is looking for a fluent German-speaking Customer Service Agent to join their team in Hockley. This role involves providing high-quality support to customers via telephone and email, resolving queries efficiently, and ensuring a professional and friendly service is delivered at all times.
The ideal candidate will be a confident communicator, highly organised, and able to manage multiple tasks in a fast-paced environment. Strong written and spoken German is essential.
Key Responsibilities:
1. Customer Communication & Support
- Respond promptly to telephone and email enquiries in line with company standards
- Resolve customer queries efficiently, providing accurate product and warranty information
- Escalate customer safety incidents as per client procedures
- Maintain up-to-date knowledge of products and procedures
- Contribute to process improvements and customer service enhancements
2. Data Entry & Internal Processes
- Log all calls and emails accurately into the internal reporting systems
- Update internal knowledge base and company website as required
- Organise product returns and manage associated administrative tasks
3. General Administrative Support
- Carry out ad hoc tasks as requested by management
- Take responsibility for daily team tasks and contribute to smooth day-to-day operations
Key Skills & Requirements:
- Fluent in German (written and spoken)
- Strong customer service and communication skills
- Good knowledge of Microsoft Office and ability to learn internal systems
- Detail-oriented with strong data entry and organisational skills
- Proactive, flexible, and able to work independently or as part of a team
