Claims Executive

Location: Hitchin – Hybrid (3 days in office)Salary: £30,000-£35,000 (DOE) + bonusHours: Monday – Friday 9am – 5pm

Benefits:

• Hybrid working

• Friendly, smart-casual environment

• Bonus scheme

• Professional development encouraged

Role Overview:You’ll manage commercial insurance claims from start to finish, ensuring excellent customer service and compliance with FCA guidelines. You'll support clients, liaise with insurers and service providers, and keep accurate records throughout the claims process.

Key Responsibilities:

• Register and manage claims efficiently

• Ensure all claim files are up to date and compliant

• Communicate with clients, insurers, and other stakeholders

• Handle correspondence and calls professionally

• Monitor claim progress and follow up regularly

Requirements:

• Experience in a similar claims role

• Knowledge of FCA regulations

• Proficiency in MS Office; Acturis experience preferred

• Working towards CII qualifications desirable

Personal Qualities:

• Target-driven and proactive

• Strong communication and interpersonal skills

• Team player with good time management

• Customer-focused with a problem-solving mindset