Membership Development Executive

Membership Development Executive
Location: Southend-on-Sea, Essex
Salary: £30,000–£35,000 per annum
Hours: Monday to Friday, 9am–5pm, with occasional out-of-hours events
The Opportunity
We are delighted to be recruiting on behalf of our client for a Membership Development Executive to join their team in Southend-on-Sea.
This is an excellent opportunity for a proactive, organised and personable individual who enjoys building relationships, supporting businesses and identifying opportunities for growth.
Working closely with the Client Relationship Manager, you will play a key role in supporting existing and prospective members, strengthening relationships and ensuring members get the most out of their membership.
Key Responsibilities
Build and maintain strong relationships with existing and prospective members.
Act as a key point of contact, responding to enquiries by telephone, email and face-to-face.
Proactively engage with members to understand their needs and maximise membership value.
Maintain accurate membership records and update CRM systems.
Support membership onboarding, renewals, engagement and retention.
Identify opportunities to promote services, events and networking activities.
Assist with the organisation and delivery of member events and business networking opportunities.
Work collaboratively with colleagues to enhance the member experience and support membership growth.
About You
Our client is looking for someone who is confident communicating with businesses, enjoys building lasting relationships and takes a proactive approach to their work.
You will be organised, commercially aware and comfortable managing multiple priorities while delivering excellent customer service.
To be considered, you will ideally have:
Experience in customer service,