At a Glance
- Tasks: Support the COO with calendar management, HR tasks, and operational coordination.
- Company: Join a dynamic, multi-site business focused on sports and community growth.
- Benefits: Enjoy career development, access to padel facilities, and a vibrant work culture.
- Other info: Only applicants with relevant experience will be contacted due to high application volume.
- Why this job: Be a key player in a fast-paced environment, driving innovation and operational excellence.
- Qualifications: 3+ years in a similar role; strong organisational and communication skills required.
The predicted salary is between 28800 - 48000 £ per year.
This range is provided by JLB. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Senior Consultant at JLB | Sports, Media & Entertainment
Summary:
One of our clients are seeking a highly organized, proactive, and detail-driven Operations Assistant to the Chief Operating Officer (COO) to support the operational heartbeat of our growing multi-site business.
This is a dynamic and varied role that goes far beyond traditional administrative support, ideal for someone who thrives in a fast-paced environment and enjoys wearing multiple hats.
The successful candidate will act as a key right hand to the COO, helping coordinate executive priorities, streamline daily operations, manage compliance and HR documentation, and ensure day-to-day consistency across our clubs. From calendar and inbox management to assisting in site visits, maintaining our internal operations manual (“the bible”), and overseeing tools like Trail and OneDrive, this role is central to the professional and scalable growth of the company
Key Responsibilities:
Executive Support
- Manage and optimize the COO’s calendar, including scheduling, prioritization, and travel arrangements.
- Oversee and triage the COO’s inbox, flagging urgent matters, drafting responses, and ensuring follow-ups.
- Organize and maintain the digital files on OneDrive, ensuring structured, secure, and accessible documentation.
- Prepare meeting briefs, agendas, notes, and track follow-up actions.
- Serve as the primary liaison between the COO and internal/external stakeholders.
HR & People Operations Support
- Assist in liaising with HR partner
- Assist with employee onboarding, contract management, benefits administration, and maintaining up-to-date HR policies.
- Support recruitment coordination and policy rollout across multiple sites.
- Maintain staff training records.
- Maintain discretion and confidentiality in handling sensitive HR matters.
- Assisting with approval of mileage and expense claims in accordance to company policy
Operations Coordination
- Manage and monitor Trail or equivalent tools to ensure daily club routines are completed consistently.
- Act as a central point of contact for club managers, providing operational guidance and support.
- Assist in conducting site visits to assess performance and ensure adherence to operational and brand standards.
- Document and implement process improvements to support scalable club operations.
- Track and follow up on operational KPIs, reports, and project deadlines across club locations. Quarterly there will be bonus reviews, to support in this process.
- Support internal communications to ensure consistency and alignment across departments and sites.
- Support in site visits, ensuring company standards are being upheld.
Operations Manual & Systems
- Lead the maintenance and development of the Company Operations Manual, ensuring it is up-to-date, clear, and accessible.
- Document systems, SOPs, and internal processes in coordination with relevant stakeholders.
- Support the roll-out of new tools, policies, or workflows across the business.
Compliance & Risk Management
- Keep accurate records and proactively track due dates for all compliance-related documentation, including:
- Insurance Certificates
- PAT Testing
- PPL (Public Performance Licences)
- Remind clubs of upcoming renewals and coordinate with service providers as needed.
- Assist in managing contracts and relationships related to IT, telecoms, and software services.
- Coordinate logistics and vendor communication for events, projects, and leadership meetings.
- Maintain confidentiality while handling contracts, reports, and sensitive business data.
Requirements:
- 3+ years in an Executive Assistant, Operations Coordinator, or multi-functional admin role.
- Strong organizational, prioritization, and time management skills.
- Excellent communication skills, both written and verbal.
- Highly proficient in Microsoft Office/Google Workspace; familiarity with OneDrive, Trail, Microsoft Teams and project management tools (e.g., Asana, Trello) is a plus.
- Able to work with autonomy, handle sensitive information, and remain calm under pressure.
- Experience in a multi-site, hospitality, fitness, or sports environment is highly desirable.
What We Offer:
- A dynamic, sports-driven work culture focused on growth, innovation, and community.
- Exposure to senior leadership and operational strategy.
- Career development opportunities within a fast-growing company.
- Access to padel facilities and internal events.
*Due to a high volume of applicants, we will only be able to respond to individuals with the relevant experience*
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#J-18808-LjbffrOperations Assistant in London employer: JLB
Join a vibrant and dynamic team as an Operations Assistant, where you'll play a pivotal role in supporting the COO and driving operational excellence across our multi-site business. We pride ourselves on fostering a sports-driven work culture that prioritises growth, innovation, and community engagement, offering ample career development opportunities and access to exclusive padel facilities. With a focus on collaboration and employee well-being, we ensure that every team member feels valued and empowered to contribute to our collective success.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Assistant in London
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as OneDrive and Trail. Being able to demonstrate your proficiency in these platforms during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your organisational skills by preparing a mock calendar management plan for the COO. This will not only highlight your understanding of the role but also your proactive approach to problem-solving.
✨Tip Number 3
Research the company’s operational processes and think of potential improvements or efficiencies you could suggest. Bringing these ideas to the table during your interview can demonstrate your initiative and commitment to the role.
✨Tip Number 4
Network with current or former employees in similar roles to gain insights into the company culture and expectations. This knowledge can help you tailor your approach and show that you’re a good fit for their dynamic environment.
We think you need these skills to ace Operations Assistant in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in executive support, operations coordination, and HR functions. Use specific examples that demonstrate your organisational skills and ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter:Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with tools like OneDrive and project management software.
Highlight Key Skills:In your application, emphasise your strong communication skills, attention to detail, and ability to manage multiple tasks. Provide examples of how you've successfully handled similar responsibilities in previous roles.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Assistant role.
How to prepare for a job interview at JLB
✨Showcase Your Organisational Skills
As an Operations Assistant, being organised is key. Prepare examples of how you've successfully managed multiple tasks or projects in the past. Highlight your ability to prioritise and streamline processes, as this will resonate well with the COO's needs.
✨Demonstrate Proactive Communication
Effective communication is crucial in this role. Be ready to discuss how you've liaised with various stakeholders in previous positions. Show that you can manage an inbox efficiently and draft clear, concise responses when necessary.
✨Familiarise Yourself with Relevant Tools
The job mentions tools like OneDrive and Trail. If you're not already familiar with them, take some time to learn their basics. Being able to discuss these tools confidently during the interview will show your readiness to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you've faced in previous roles, especially in a fast-paced environment, and how you overcame them. This will demonstrate your capability to handle the dynamic nature of the job.
