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For Companies At a Glance
- Tasks: Provide technical support for cutting-edge refrigeration and air conditioning systems, both on-site and remotely.
- Company: Join a leading company in the HVAC industry with a focus on innovation.
- Benefits: Competitive salary, training opportunities, and a dynamic work environment.
- Why this job: Be part of a team that tackles real-world challenges and enhances customer satisfaction.
- Qualifications: NVQ or City and Guilds in refrigeration, with experience in DX systems and troubleshooting.
- Other info: Exciting career growth potential and hands-on experience with advanced technologies.
General duties
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
• Technical assistance of our products and systems generally as follows, both on site and phone / email support: –
As per customer / sales staff requests.
As per received enquiries provided by others.
Consultant specified projects in conjunction with our sales staff.
As per requests from distributors.
To assist other engineers and / or service partners.
Specific tasks
• Provide telephone, email and site support for our systems and products. .
• In the case of GIH products, provide assistance to our spare parts staff to facilitate ordering of the spare parts with the relevant factory.
• This role will require site or customer visits –
To assist sales staff with customer technical support.
Commissioning of our systems and products.
Technical assistance, including troubleshooting, installation / configuration support.
• Liaise with EU factories, Japan and Germany as required.
• Keep an accessible database of technical literature, including, service, technical, spare parts, operational and installation manuals
• Create product technical comparisons as required.
• Attend external training as required e.g. factory or elsewhere.
• Complete questionnaires in the research and development of new products.
• Assist keeping the training rooms and equipment up to date with new models.
• Assist with training videos, ideas, material and taking part.
• Process and investigate returned units and accessories / spare parts, including troubleshooting on refrigerant circuit or electronic circuit, by completing diagnostic work and building rigs.
• Rework and inspect units at our warehouses.
• Know how to safely handle all hazardous substances, including, refrigerant, oil and cleaning chemicals, disposing of them correctly.
• Any other reasonable tasks the company requires you to undertake. Prepared: August 2024
Knowledge / experience required for this role
Time served refrigeration / air conditioning apprenticeship or similar with appropriate NVQ, City and Guilds and F-Gas qualifications – category 1 level qualified
Experience of DX systems in general e.g., 1:1 splits, Multi splits, VRF. Knowledge of, troubleshooting, installation and maintenance procedures are required.
Experience with Applied type products (chillers, ATW HP’s, Rooftops, AHU’s, FCU’s and Close Control systems e.g., in general, troubleshooting, commissioning, installation and maintenance.
Ability to use manufacturers software for commissioning, service and troubleshooting.
Have a basic or higher-level knowledge of electrics e.g., power supplies, cable sizes, MCB sizing and communication cable types.
In-depth knowledge of equipment control systems.
Knowledge of current ERP, F-Gas and EN378 regulations.
Knowledge of building services generally e.g. Ventilation, chilled / hot water
Knowledge of external control systems (BMS) and how they can be interfaced to our equipment.
Be capable of interpreting project drawings, laying out pipe runs for AC systems and calculating refrigerant system charges for VRF systems.
Learn to use DS, Service tool and GIH Chiller, Rooftop, Close Control, FCU and AHU selection software
Technical Service Engineer employer: JLB Recruitment Ltd
Contact Detail:
JLB Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Service Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Technical Service Engineer role.
✨Tip Number 2
Show off your skills! If you’ve got experience with DX systems or troubleshooting, make sure to highlight that in conversations. We want to see you demonstrate your knowledge and passion for the field during interviews or networking chats.
✨Tip Number 3
Don’t forget to follow up! After any interview or meeting, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. We love seeing candidates who are proactive and engaged!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for candidates who are genuinely interested in joining our team. Let’s get you that Technical Service Engineer position!
We think you need these skills to ace Technical Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Service Engineer role. Highlight your relevant experience with DX systems, troubleshooting, and installation procedures. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits our needs. Don’t forget to mention any specific projects or experiences that relate to our products.
Show Off Your Technical Skills: In your application, be sure to showcase your technical qualifications, like your F-Gas certification and knowledge of control systems. We love candidates who can demonstrate their expertise in refrigeration and air conditioning!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at JLB Recruitment Ltd
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to refrigeration and air conditioning systems. Be ready to discuss your experience with DX systems, troubleshooting, and installation procedures. The more you can demonstrate your expertise, the better!
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical challenges in the past. Think about times when you had to troubleshoot a complex issue or assist a customer with a tricky problem. This will show them that you're not just knowledgeable but also resourceful.
✨Familiarise Yourself with Their Products
Take some time to research the company's products and systems. Understanding their offerings will help you answer questions more effectively and show your genuine interest in the role. Plus, it’ll give you a leg up when discussing how you can contribute to their team.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about their training processes, the types of projects you might work on, or how they handle technical support. This shows that you're engaged and eager to learn more about the company and the role.
