At a Glance
- Tasks: Deliver top-notch service and maintenance while managing client interactions.
- Company: Join a dynamic team focused on innovative security solutions.
- Benefits: Competitive pay, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with chances to work on diverse projects.
- Why this job: Be a key player in enhancing client satisfaction and solving real-world problems.
- Qualifications: Strong communication skills and a knack for troubleshooting required.
The predicted salary is between 30000 - 40000 £ per year.
Key Accountabilities
- Responsible for the delivery of Service and Maintenance activities (either direct or through management of contractors).
- High quality Service and Maintenance documentation and reports.
- Be client facing with great communication and interpersonal skills for managing client interactions.
- Troubleshooting specialist who can apply great fault finding techniques for timely resolution.
- Provide Technical knowledge and support to clients and internal stakeholders.
- Flexible to attend multiple callouts daily and improve first time fix rate (FTFR).
- Flexible to support the Project Installations team and backfill any shortfalls.
- Encourage client feedback surveys for measuring client satisfaction and making improvements to the service.
Skills and Abilities
- Excellent verbal and written communication skills.
- Highly organised and detail-oriented engineer.
- Practical aptitude.
- Ability to work independently and coordinate activities at multiple sites.
- Time-management and ability to meet deadlines.
- Works well under pressure.
- IT literacy, MS Office and ideally proficient in the use of work management applications.
- Demonstrable knowledge of IP technology.
- Good understanding of networking (e.g. Cisco, TCP/IP, routing, switching).
- Service and Maintenance QA and report writing.
- A proven problem solver.
- A can-do attitude.
Scurity Service Engineer employer: JLB Recruitment Ltd
As a Security Service Engineer with us, you'll join a dynamic team that values innovation and excellence in service delivery. Our supportive work culture fosters professional growth through continuous training and development opportunities, while our commitment to client satisfaction ensures that your contributions are recognised and rewarded. Located in a vibrant area, we offer flexible working arrangements and the chance to engage with diverse clients, making every day both challenging and fulfilling.
We think you need these skills to ace Scurity Service Engineer
Service and Maintenance
Communication Skills
Fault Finding Techniques
Technical Knowledge
Client Interaction
Time Management
IT Literacy
