At a Glance
- Tasks: Coordinate engineers and manage service requests in a fast-paced environment.
- Company: Join a dynamic service team focused on customer satisfaction.
- Benefits: Gain valuable experience, develop skills, and work in a collaborative atmosphere.
- Other info: Opportunity for growth in a supportive team environment.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Helpdesk Service Administrator Overview We are looking for a highly organised and customer-focused Helpdesk Service Administrator to join our busy service team.
You will play a key role in coordinating engineers, managing service requests, and ensuring the smooth delivery of reactive maintenance and planned preventative maintenance (PPM) works.
As the first point of contact for customers, you will be responsible for managing service requests, scheduling engineers, updating job progress, and maintaining accurate records within Job Logic.
This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys working as part of a collaborative team.
Key Responsibilities Act as the first point of contact for customers via telephone and email, providing a professional and efficient service.
Log reactive maintenance requests and planned works accurately within Job Logic.
Schedule and coordinate engineers for reactive call-outs, planned preventative maintenance (PPMs), quoted works, and follow-on visits.
Manage engineer diaries to maximise productivity while minimising travel time.
Monitor engineer attendance and provide customers with updates on job progress and estimated arrival times.
Update job statuses throughout the day to ensure accurate workflow and service tracking.
Chase outstanding job sheets, engineer reports, photographs, and supporting documentation.
Review completed paperwork to ensu...
Helpdesk Service Administrator employer: JLB Recruitment Ltd
JLB Recruitment Ltd is an excellent employer for HGV Mechanics, offering a supportive and friendly work environment in Oldbury. With competitive pay rates, generous overtime, and a range of benefits including development opportunities, a branded uniform, access to an in-house gym, and BUPA Health Care, employees can thrive both personally and professionally while being part of a dedicated team.
