At a Glance
- Tasks: Provide top-notch technical support and training for key customers and installers.
- Company: Leading company in gate automation with a focus on innovation.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Opportunity for personal growth and leadership within a collaborative team.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience in technical support and knowledge of electro-mechanical systems preferred.
The predicted salary is between 39600 - 48400 £ per year.
This role involves providing technical support to key account customers and priority installers across the full product range.
Support requests may include identifying spare part numbers, advising on product selection, providing guidance on installation and programming, and assisting with fault diagnosis.
The role involves delivering training to both internal teams and external customers on new and existing products.
The position will also support the Technical Manager by providing day-to-day supervision of staff, acting as a team leader to ensure effective performance, knowledge sharing, and adherence to technical and quality standards.
The role would be well suited to someone with prior experience delivering telephone-based technical support within a technical or electro-mechanical environment.
Knowledge of gate automation systems, and our product portfolio in particular, would be a strong advantage.
Main
Duties: To answer technical help-line telephone satisfying customer requests for technical advice Prioritise support to account holders Undertake personal development and training to gain and maintain a high degree of product knowledge.
Ensure all email enquiries and call backs that are assigned to you by the technical manager are dealt with efficiently.
On o...
Senior Technical Support Engineer - Doors in Hampshire employer: JLB Recruitment Ltd
JLB Recruitment Ltd is an excellent employer for HGV Mechanics, offering a supportive and friendly work environment in Oldbury. With competitive pay rates, generous overtime, and a range of benefits including development opportunities, a branded uniform, access to an in-house gym, and BUPA Health Care, employees can thrive both personally and professionally while being part of a dedicated team.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Technical Support Engineer - Doors in Hampshire
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JLB Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JLB Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Technical Support Engineer - Doors in Hampshire
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JLB Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at JLB Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JLB Recruitment Ltd!
How to prepare for a job interview at JLB Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
