At a Glance
- Tasks: Lead a dynamic team to deliver top-notch service and resolve client issues swiftly.
- Company: Join a forward-thinking company in the vending industry with a focus on excellence.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Opportunity to work in a fast-paced environment with a focus on innovation.
- Why this job: Make a real impact by enhancing client satisfaction and leading a motivated team.
- Qualifications: Experience in service management and strong leadership skills are essential.
The predicted salary is between 33075 - 40425 £ per year.
What you'll do
- Own the service desk - leading a responsive team that handles client requests, breakdowns, and maintenance queries quickly and professionally.
- Lead, coach, and schedule a team of field service engineers, keeping them motivated and on track to hit SLAs.
- Dig into the numbers - track response times, first-time fix rates, and downtime, then turn insights into real improvements.
- Build smart preventive and corrective maintenance schedules that keep machines running and clients happy.
- Keep spare parts flowing efficiently, balancing fast repairs with lean stockholding.
- Be the go-to person for escalated client issues, resolving them with confidence and care.
- Create and refine the processes that help your team deliver consistently excellent service.
- Partner closely with sales and operations to keep service strategy aligned with where the business is heading.
- Report on performance, productivity, and client feedback - and use it to keep raising the bar.
- Champion health and safety standards across the team, every day.
- What you'll bring
- Proven experience in a service management or field operations role - vending, catering equipment, or similar industries preferred.
- Solid technical understanding of vending machines, refrigeration units, or electromechanical systems.
- A track record of managing technical teams and coordinating service across multiple sites.
- Confident with service management software and the MS Office Suite.
- Strong leadership, organisation, and communication skills - you can rally a team and win over a room.
- Confident presenting to senior management and clients alike.
- A calm head under pressure and the ability to juggle competing priorities.
- A full, valid driving licence - you'll be visiting client sites from time to time
- #J-18808-Ljbffr
Service Manager - Vending in Enfield employer: JLB Recruitment Ltd
As a Generator Engineer with us, you'll enjoy an industry-leading pension package and a supportive work culture that prioritises your well-being and professional growth. Our dedicated office coordinators ensure you have all the tools you need, including a new vehicle and necessary PPE, while our generous holiday entitlement allows for a healthy work-life balance. Join a team that values your expertise and offers opportunities to enhance your skills in a dynamic environment.
We think you need these skills to ace Service Manager - Vending in Enfield
Service Management
Team Leadership
Field Operations
Technical Understanding of Vending Machines
Refrigeration Units
Electromechanical Systems
Service Management Software
