Please read the information in this job post thoroughly to understand exactly what is expected of potential candidates.
Job title
Quality Manager
Function
Internal Sales
Location
Manchester or Ripponden Office
Reports to
Quality & Compliance Manager
Responsible for staff
N/A
About our business
JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.
The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.
Role overview
The Quality & Sales Enablement Specialist is responsible for improving sales performance, customer outcomes, and compliance standards by using quality assurance insights to drive coaching, development, and continuous improvement across the sales function.
The role involves supporting call quality, managing queries from customers and the wider business, and carrying out due diligence checks. It also includes working closely with sales executives and managers to deliver a live call audit status whilst promoting a strong culture of compliance across the business.
Key tasks
• Review and assess customer interactions against defined quality frameworks.
• Maintain quality scorecards, audit records, and performance reports.
• Provide clear and constructive feedback to sales colleagues and management teams.
• Maintain a live status on workload and sales activity delegated from the Quality Manager.
• Supporting the effective implementation and ongoing development of the quality framework.
Insight, Reporting & Continuous Improvement
• Prepare and analyse quality, customer, and sales performance data.
• Produce regular quality and sales insight reports.
• Identify risks, trends, and development opportunities.
• Recommend and support continuous improvement initiatives.
• Support the delivery of a positive quality, compliance, and sales culture. xsabvtc
Other tasks include:
• Tracking coaching effectiveness and improvement outcomes.
• Working closely with S
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Quality Manager in Wheatley employer: JLA
JLA is an exceptional employer that prioritises employee development and well-being, offering a supportive work culture in the heart of Ripponden. With a focus on mission-critical infrastructure solutions, employees benefit from comprehensive training opportunities and a collaborative environment that fosters growth. The company’s commitment to innovation and excellence ensures that every team member plays a vital role in delivering top-notch services, making it a rewarding place to build a career.
