At a Glance
- Tasks: Coordinate customer appointments and manage engineer shifts for optimal service delivery.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Enjoy 25 days annual leave, wellness support, and a free onsite gym.
- Other info: Flexible working options and a rewarding colleague recognition scheme.
- Why this job: Be part of a dynamic team that values your growth and well-being.
- Qualifications: Strong communication skills and experience in planning or customer service roles.
The predicted salary is between 30000 - 40000 £ per year.
About our business
JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
We are looking for a customer focused individual to join our Planning Team. Planners play a crucial role in the smooth operation of the business by ensuring all our customer appointments are attended as per our customers' requests. Planners are responsible for ensuring our Engineers' shifts are planned strategically to maximise productivity so that we can deliver a great service to our customers. Planners collaborate regularly with colleagues within service delivery teams and the field to ensure works are completed and invoiced on time. This role will be managing catering work with our Catering subcontractors.
Key tasks
- Prioritise workload based on contract, geographical location and skill
- Capacity management reviewed daily to ensure our engineers & contractors are productive and our customer appointments are not broken
- Make a high volume of outbound calls to our customers to plan in their servicing
- Manage your daily compliance order book effectively in order to achieve the compliance financial budget weekly
- Manage contractual servicing so that we adhere to SLAs whilst keeping our customers safe
- Maintain effective planning through continual communication with Dispatcher/Planning TL/Expert and ROMs
- Liaising with our customers daily to provide solutions to requests in an efficient and professional manner
- Develop and maintain good working relationships with internal and external customers and colleagues
- High standard of house-keeping and time keeping
Criteria
Essential (attributes required for candidate to be considered)- Confident communicator
- Strong organisational skills
- Self-motivated with high attention to detail
- National geographic knowledge
- Experience of working in a planning role, or similar
- Experience of working in a customer-facing position
- Have worked in a commercially driven environment
- The ability to work successfully in a target-based environment
- Must have the ability to make decisive decisions in a timely manner
- Team player with a can do attitude
- Understanding of workload requirements based on job volume
Planning Coordinator in Sowerby Bridge employer: JLA
At JLA, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. Located in Ripponden, our Planning Coordinator role comes with a comprehensive benefits package, including access to mental health support, a free onsite gym, and flexible working options, all designed to foster a healthy work-life balance. We are committed to your growth, providing ample opportunities for career advancement and recognising your achievements through our Colleague Recognition Scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Coordinator in Sowerby Bridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JLA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JLA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Planning Coordinator in Sowerby Bridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JLA:Your cover letter is your chance to shine! Tell us why you want to work at JLA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JLA!
How to prepare for a job interview at JLA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
