At a Glance
- Tasks: Coordinate smooth installations and keep customers updated on progress.
- Company: Join JLA, a leader in essential services for various sectors.
- Benefits: Enjoy 25 days leave, wellness support, gym access, and more.
- Other info: Dynamic role with opportunities for career growth and recognition.
- Why this job: Be the key to hassle-free installations and customer satisfaction.
- Qualifications: Strong communication skills and a knack for organisation are essential.
The predicted salary is between 30000 - 40000 £ per year.
Function: Installations, Customer Services
Location: Ripponden
Reports to: Installations Team Leader
About our business:
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview:
You will be responsible for ensuring the installation of new equipment runs smoothly for the customer. Day to day, you'll be managing an order book, speaking to customers with updates, conducting order book reviews with your sales team, speaking to installers and planning future installs. Importantly, your order book will be kept up to date with progress notes and install dates to enable the business to accurately forecast the delivery pipeline. We want all of our customers to have a hassle-free installation experience and for JLA to take care of it. This role is looking for a dynamic, outgoing individual who can problem solve and see an action through. Focuses on tasks within the commercial delivery team within New Business Delivery, you'll be focused on actions where an order has got stuck and needs some specialist attention; this could be salesperson action, customer works, pricing agreements etc. Your main aim is to get this order moving back on the happy path, getting ready to be installed without problem.
Key tasks:
- Managing an order book on a day to day basis with accurate notes and delivery dates
- Keeping customers updated with progress of an install
- Conducting order book reviews with key stakeholders
- Resolving queries to move installs forward in a timely manner for the customer
- Taking calls from customers with installations queries
- Liaising with installers and subcontractors to arrange install
Criteria:
Essential (attributes required for candidate to be considered):
- Good communication and customer service skills
- Strong organisational skills
- Excellent communication skills
- Proficient level of computer skills
- Good knowledge of the English language, both written and verbal
Desirable (attributes can be trained or developed):
- Experience working with stakeholders
- Experience of adapting quickly to meet the needs of stakeholders
- Microsoft Excel skills
Personal qualities (the way you think and act):
- Strong desire to succeed
- Good time management skills
- Resourceful, with the ability to work independently
- Experience of working in a target-based role
Installation Coordinator in Sowerby Bridge employer: JLA
At JLA, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Ripponden. Our extensive benefits package includes health and wellbeing support, flexible working options, and opportunities for career development, ensuring that our employees feel valued and empowered. With a strong focus on work-life balance and a culture of recognition, we are dedicated to helping you thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Installation Coordinator in Sowerby Bridge
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and don’t be shy about letting people know you’re on the hunt for an Installation Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research JLA and understand their Total Care model inside out. Think about how your skills in customer service and organisation can help streamline installations. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic Installation Coordinator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest roles and updates there, so keep checking back!
We think you need these skills to ace Installation Coordinator in Sowerby Bridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Installation Coordinator role. Highlight your communication and organisational skills, as these are key for managing installations and keeping customers updated.
Craft a Compelling Cover Letter:Your cover letter should reflect your enthusiasm for the role and the company. Share specific examples of how you've successfully managed projects or resolved customer queries in the past.
Showcase Your Problem-Solving Skills:In your application, emphasise your ability to think on your feet and resolve issues quickly. This is crucial for ensuring a hassle-free installation experience for our customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at JLA
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Installation Coordinator. Familiarise yourself with the key tasks mentioned in the job description, like managing an order book and liaising with customers and installers. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires excellent communication skills, prepare examples from your past experiences where you've successfully communicated with customers or stakeholders. Think about how you resolved queries or kept clients updated on progress. Practising these scenarios will help you articulate your skills during the interview.
✨Be Ready to Problem Solve
The job involves getting orders back on track when they hit a snag. Prepare to discuss specific instances where you've had to think on your feet and solve problems quickly. Highlight your resourcefulness and ability to adapt to changing situations, as these qualities are essential for success in this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing installations, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
