Job title
Customer Resolutions Team Leader
Function
Customer Service Management
Location
Ripponden Office/Hybrid
Reports to
Customer Care and Resolutions Manager
Responsible for staff
Currently 5FTE
About our business
JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.
The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.
Role overview
To lead and develop the Customer Resolutions team, ensuring the effective resolution of customer complaints while driving improvements in customer outcomes, protecting growth opportunities and enhancing customer experience.
This role is central to building a high performing, empowered team that delivers fair, consistent and timely resolutions while influencing the wider business to prevent recurrence and strengthen customer trust.
Key tasks
Team Leadership and Support
•Provide day to day leadership and support to the Customer Resolutions team, ensuring high standards of customer service ar...
Customer Resolutions Team Leader in Sowerby Bridge employer: JLA
JLA is an exceptional employer that prioritises employee development and well-being, offering a supportive work culture in the heart of Ripponden. With a focus on mission-critical infrastructure solutions, employees benefit from comprehensive training opportunities and a collaborative environment that fosters growth. The company’s commitment to innovation and excellence ensures that every team member plays a vital role in delivering top-notch services, making it a rewarding place to build a career.
