At a Glance
- Tasks: Set up and manage contracts, ensuring smooth billing and customer communication.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Enjoy 25 days annual leave, wellness support, and a free onsite gym.
- Other info: Flexible working options and career development opportunities await you.
- Why this job: Make an impact by ensuring customer satisfaction through effective contract management.
- Qualifications: Experience in contract administration and strong Microsoft Office skills required.
The predicted salary is between 30000 - 40000 £ per year.
About our business
JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
To effectively set up contracts and maintain them through their lifecycle.
Key tasks:
- Setting up new contracts and amending existing contracts on renewal/upgrades to ensure correct billing requirements.
- Initiation of contracts to bill via customer communication.
- Dealing with customer queries.
- Terminating or suspending customer contracts based on changes to customers' circumstances.
- Identify and communicate changes that need to be facilitated.
- Analysing and preparing reports as required by the business.
- Key point of contact for contract related queries.
- Raising credits and invoices as needed.
Criteria
Essential (attributes required for candidate to be considered)
Desirable (attributes can be trained or developed)
Knowledge and Skills (what you know and what you can do):
- Good knowledge of Microsoft Office.
- Ability to prioritise work effectively to meet business requirements with demonstrable planning and organisational skills.
- Ability to communicate within and across functions at all levels and with confidence.
- Ability to adapt to changing requirements.
Experience (what you have done):
- Experience in contract administration.
- Experience of working in a rental/hire business.
- Experience of identifying process improvements.
- Experience of accounting systems, processes and procedures.
Personal qualities (the way you think and act):
- Attention to detail and high level of accuracy.
- Confidence to make outgoing calls to customers.
- A determined individual with high standards.
- A desire to develop as an individual, willing to embrace new challenges.
Qualifications: AMRT1_UKTJ
Contracts Administrator in Sowerby Bridge employer: JLA
At JLA, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in Ripponden. Our extensive benefits package, including mental health support, fitness facilities, and flexible working options, ensures that our employees thrive both personally and professionally. We are committed to your growth with career development opportunities and a culture that celebrates achievements, making JLA a rewarding place to build your career as a Contracts Administrator.
StudySmarter Expert Advice🤫
We think this is how you could land Contracts Administrator in Sowerby Bridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching JLA and understanding their mission. Tailor your answers to show how your skills in contract administration can help them maintain their high standards and customer satisfaction.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. Focus on articulating your experience in contract management and how you can adapt to changing requirements.
✨Tip Number 4
Apply through our website for a smoother process! It shows you're genuinely interested in joining the JLA family and gives us a chance to see your application in the best light.
We think you need these skills to ace Contracts Administrator in Sowerby Bridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Contracts Administrator role. Highlight your experience in contract administration and any relevant skills, like your knowledge of Microsoft Office. We want to see how you can fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you a great fit. Don’t forget to mention your attention to detail and ability to adapt to changing requirements.
Showcase Your Communication Skills:As a key point of contact for contract-related queries, strong communication skills are essential. In your application, give examples of how you've effectively communicated with customers or colleagues in the past. We love confident communicators!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at JLA
✨Know Your Contracts Inside Out
Before the interview, make sure you understand the basics of contract administration. Familiarise yourself with common terms and processes, especially those relevant to the rental or hire business. This will help you answer questions confidently and show that you're serious about the role.
✨Show Off Your Organisational Skills
Since the job requires strong planning and organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your work and met deadlines, as this will demonstrate your ability to handle the demands of the role.
✨Communicate Clearly and Confidently
Effective communication is key in this role, so practice articulating your thoughts clearly. During the interview, be prepared to explain how you've handled customer queries in the past and how you would approach any challenges that arise. This will showcase your confidence and ability to engage with clients.
✨Embrace Change and Adaptability
The job description mentions the need for adaptability to changing requirements. Think of examples where you've successfully navigated changes in your previous roles. Highlight your willingness to embrace new challenges and how you've improved processes in the past, as this will resonate well with the interviewers.
