At a Glance
- Tasks: Coordinate service and parts, ensuring top-notch customer satisfaction and seamless order processing.
- Company: Join Proton, a leader in commercial dishwashing and catering equipment with 40+ years of expertise.
- Benefits: Enjoy a competitive salary, wellness support, gym access, and generous leave policies.
- Other info: Flexible working options and a rewarding referral scheme to boost your earnings.
- Why this job: Be part of a growing team that values your contributions and invests in your career development.
- Qualifications: Strong communication skills, organised, and experience in customer service roles.
The predicted salary is between 25000 - 32000 £ per year.
About our business
Proton are the specialists in every aspect of commercial dishwashers, glass washing and catering equipment. With over 40 years experience offering commercial dishwasher sales and service solutions and a host of other products we have developed an unrivalled reputation as the very best in our sector. When you join the JLA family, you'll also gain access to an extensive benefits package.
We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
Our Sales and Accounts Assistant is a pivotal role in the growth of the business. As a rapidly growing business in both size and turnover, we are looking for a person to join our team and be a part of our success. Customer satisfaction is a key driver to what we are looking to achieve, and this role is instrumental in ensuring all customers both past and present are given exemplary customer service with an emphasis on sales.
Key Tasks
- Receive inbound orders and process accordingly.
- Process orders from the external sales team.
- Liaise with other departments re invoice processing.
- Update customer database and recontact lapsed clients.
Criteria
Knowledge and Skills
- Confident and effective communicator.
- Organised and a good knowledge of Microsoft Office.
- Self starter who thrives on success.
Experience
What You Have Done
- Experience of outbound and inbound telephone call handling.
- Experience of working in a customer centric position either face to face or over the telephone.
- Have worked in a commercially driven environment.
Personal Qualities
The way you think and act
- The ability to work successfully in a fast paced, target driven environment.
- Highly motivated.
- A curious mind, interested in pushing the business forward.
- Eager to learn and build a career in a dynamic sales driven organisation.
- Customer service is a main driver.
- Able to show initiative.
Service and Parts Coordinator in Southampton employer: JLA
At Proton, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and development. With a comprehensive benefits package including mental health support, flexible working options, and a commitment to career growth, we ensure our team members feel valued and empowered. Located at our head office, you will enjoy access to a free onsite gym, generous annual leave, and a vibrant environment that celebrates achievements through our Colleague Recognition Scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Service and Parts Coordinator in Southampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at JLA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like JLA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service and Parts Coordinator in Southampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to JLA:Your cover letter is your chance to shine! Tell us why you want to work at JLA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at JLA!
How to prepare for a job interview at JLA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
