At a Glance
- Tasks: Enhance sales performance and customer satisfaction through quality assurance insights.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Competitive salary, career development, and a supportive work environment.
- Other info: Dynamic role with opportunities for continuous improvement and growth.
- Why this job: Make a real difference by driving quality and compliance in sales.
- Qualifications: Experience in quality assurance and strong analytical skills.
The predicted salary is between 42300 - 51700 £ per year.
Job title Quality Manager Function Internal Sales Location Manchester or Ripponden Office Reports to Quality & Compliance Manager Responsible for staff N/A About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.
The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services.
JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.
Role overview The Quality & Sales Enablement Specialist is responsible for improving sales performance, customer outcomes, and compliance standards by using quality assurance insights to drive coaching, development, and continuous improvement across the sales function.
The role involves supporting call quality, managing queries from customers and the wider business, and carrying out due diligence checks.
It also includes working closely with sales executives and managers to deliver a live call audit status whilst promoting a strong culture of compliance across the business.
- Key tasks
- Review and assess customer interactions against defined quality frameworks.
- Maintain quality scorecards, audit records, and performance reports.
- Provide clear and constructive feedback to sales colleagues and management teams.
- Maintain a live status on workload and sales activity delegated from the Quality Manager.
- Supporting the effective implementation and ongoing development of the quality framework.
- Insight, Reporting & Continuous Improvement
- Prepare and analyse quality, customer, and sales performance data.
- Produce regular quality and sales insight reports.
- Identify risks, trends, and development opportunities.
- Recommend and support continuous improvement initiatives.
- Support the delivery of a positive quality, compliance, and sales culture.
Other tasks include
- Tracking coaching effectiveness and improvement outcomes.
- Working closely with S...
Quality Manager in Manchester employer: JLA
JLA is an exceptional employer, offering a dynamic work environment in Manchester or Ripponden where employees can thrive in their careers. With a strong focus on quality and compliance, the company fosters a culture of continuous improvement and professional development, ensuring that team members are equipped with the skills and insights needed to excel. Employees benefit from a supportive atmosphere that values collaboration and innovation, making it a rewarding place to contribute to mission-critical infrastructure solutions.
