At a Glance
- Tasks: Lead and develop a team to resolve financial queries and enhance customer experience.
- Company: Join JLA, a mission-critical infrastructure solutions provider with a strong focus on customer service.
- Benefits: Enjoy a competitive salary, hybrid working options, and opportunities for professional growth.
- Other info: Be part of a dynamic company with a commitment to innovation and excellence.
- Why this job: Make a real impact by improving customer outcomes and building a high-performing team.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 30000 - 40000 € per year.
Function: Customer Service Management
Location: Ripponden Office/Hybrid
Reports to: Customer Care and Resolutions Manager
Responsible for staff: Currently 3 FTE
About our business: JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
Role overview: To lead and develop the Invoice Queries team, ensuring the effective resolution of financial queries while driving improvements in customer outcomes, protecting growth opportunities and enhancing customer experience. This role is central to building a high performing, empowered team that delivers fair, consistent and timely resolutions while influencing the wider business to prevent recurrence and strengthen customer trust.
Key tasks: Team Leadership ...
Financial Queries Team Leader employer: JLA
JLA is an exceptional employer that prioritises employee development and fosters a collaborative work culture in the heart of Ripponden. With a strong focus on customer service excellence, employees benefit from comprehensive training opportunities and a supportive environment that encourages innovation and teamwork. The hybrid working model allows for flexibility, making it an ideal place for those seeking a meaningful career in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Queries Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company inside out, especially their customer service approach and values. We want you to show them that you’re not just a fit for the role, but that you genuinely care about enhancing customer experience.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. Focus on articulating how you would lead and develop a team effectively, as well as how you’d handle financial queries. We want you to feel confident and ready to impress!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Financial Queries Team Leader position!
We think you need these skills to ace Financial Queries Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Financial Queries Team Leader role. Highlight your experience in customer service management and any leadership roles you've held. We want to see how your skills align with our mission at JLA!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about leading a team and resolving financial queries. Let us know how you can enhance customer experience and drive improvements.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've led teams or improved processes in previous roles. We love seeing quantifiable results that demonstrate your impact.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at JLA
✨Know Your Numbers
As a Financial Queries Team Leader, you'll need to demonstrate your understanding of financial processes. Brush up on key financial metrics and be ready to discuss how you've resolved financial queries in the past. This shows you’re not just familiar with numbers but can also lead a team effectively.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams before. Think about specific challenges you faced and how you motivated your team to overcome them. JLA values high-performing teams, so highlighting your leadership style will resonate well.
✨Customer-Centric Mindset
Since this role is all about enhancing customer experience, be ready to share instances where you’ve improved customer outcomes. Discuss how you’ve handled difficult situations and turned them into positive experiences for customers. This will show that you understand the importance of customer trust.
✨Research JLA’s Services
Familiarise yourself with JLA's offerings, especially their Total Care proposition. Understanding their services will help you align your answers with their business goals and demonstrate your genuine interest in the company. It’s a great way to show you’re proactive and engaged.
