Fast Response Parts Admin (Secondment)

Interested in this role You can find all the relevant information in the description below.
Job title
Fast Response Parts Admin (Secondment)
Function
Location
Ripponden (Hybrid)
Reports to
Simon Peter
Responsible for staff
N/A
About our business
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.
The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
Role overview
This is a great opportunity to work on our Fast Response Parts Team, which is crucial to our customers' overall experience. We're looking for the right candidate to help solve problems, drive high standards and help to source parts in order to get our machines in the field up and running as quickly and efficiently as possible.
You'll work alongside a team of co-ordinators that drive part ordering activities in their assigned area of the country. The team works closely with our Supply Chain and catering part suppliers. They play a key role in coordinating the ordering, tracking and expediting of parts, whilst supporting our operations teams and engineers in the field. xgikmsk
Previous laundry/catering machine or part experience is not essential as full training will be given.
Key tasks

• Working within a team of coordinators and collaborating with our engineers and Supply Chain
• Processing part orders and ensuring cost effectiveness and timely deliveries
• Problem solving to find the correct information (to avoid part delays and reduce machine downtime)
• Liaising with suppliers to source part information and manuals
• Expediting orders for critical repairs
• Raising quotes with the support of our automated system
• Supporting with admin activities

Criteria
Essential (attributes required for candidate to be considered)
Desirable (attributes can be trained or developed)
Knowledge and Skills (what you know and what you can do)
Confident communicator
Problem-solving abilities
Multi-tasking
Experience (what you have done)
Excellent customer service
Experience with part manuals
Dealing with suppliers
Laundry/catering

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