At a Glance
- Tasks: Lead a team to resolve customer issues and enhance service quality.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Comprehensive benefits package including wellness support and counselling sessions.
- Other info: Enjoy a supportive work environment with opportunities for personal growth.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Experience in customer service and team management is essential.
The predicted salary is between 30000 - 40000 € per year.
Function: Customer Service Management
Location: Ripponden Office/Hybrid
Reports to: Customer Care and Resolutions Manager
Responsible for staff: Currently 5 FTE
About our business: JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with support.
Customer Resolutions Team Leader employer: JLA
At JLA, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and growth. Located in Ripponden, our hybrid working model allows for flexibility while you lead a dedicated team in delivering outstanding customer service. With access to comprehensive benefits, including mental health support and professional development opportunities, JLA is committed to fostering a rewarding and meaningful career for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Resolutions Team Leader
✨Tip Number 1
Network like a pro! Reach out to current or former employees at JLA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching JLA's services and values. Show us that you understand our mission-critical approach and how you can contribute to the Customer Resolutions Team.
✨Tip Number 3
Practice common interview questions with a mate. Focus on scenarios where you've resolved customer issues or led a team, as these will be key in showcasing your leadership skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us that you're genuinely interested in the role.
We think you need these skills to ace Customer Resolutions Team Leader
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Resolutions Team Leader role. Highlight your experience in customer service management and any leadership roles you've held. We want to see how you can bring your unique skills to our team!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved customer issues in the past. We love candidates who can demonstrate their ability to think on their feet and find effective solutions, so don’t hold back!
Be Authentic:Let your personality shine through in your written application. We value authenticity and want to get a sense of who you are beyond your qualifications. Share your passion for customer service and why you want to join the JLA family!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at JLA
✨Know Your Stuff
Before the interview, make sure you understand JLA's mission and the services they offer. Familiarise yourself with their Customer Resolutions approach and think about how your experience aligns with their values. This will show that you're genuinely interested in the role and the company.
✨Showcase Leadership Skills
As a Customer Resolutions Team Leader, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and manage staff effectively.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of specific situations where you've had to handle customer complaints or difficult team dynamics. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team culture, the challenges the Customer Resolutions team currently faces, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
