At a Glance
- Tasks: Lead a team to resolve customer issues and enhance service quality.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Comprehensive benefits package including wellness support and counselling sessions.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer satisfaction and team success.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
Function: Customer Service Management
Location: Ripponden Office/Hybrid
Reports to: Customer Service Director
Responsible for staff: Currently 14 FTE across the Customer Care Department
About our business: JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end to end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales and Marketing engine, owns and maintains all assets, and has an efficient on site operations team working daily with customers.
When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
Customer Resolutions Manager employer: JLA
At JLA, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and growth. Located in Ripponden, our hybrid working model allows for flexibility while you lead a dedicated team in delivering outstanding customer service. With access to comprehensive health resources, professional development opportunities, and a strong focus on mental health support, JLA is committed to fostering a rewarding and meaningful career for all employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Resolutions Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at JLA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching JLA's services and values. Show us that you understand our mission-critical approach and how you can contribute to our customer care excellence.
✨Tip Number 3
Practice common interview questions with a mate. Focus on scenarios where you've resolved customer issues effectively. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you're genuinely interested in joining the JLA family.
We think you need these skills to ace Customer Resolutions Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Resolutions Manager role. Highlight your experience in customer service management and any relevant achievements that showcase your ability to lead a team effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your skills align with our mission at JLA. Be genuine and let your personality come through.
Showcase Relevant Experience:When filling out your application, focus on showcasing your relevant experience in managing customer resolutions. Use specific examples that demonstrate your problem-solving skills and ability to handle challenging situations.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, we can easily track your application and ensure it gets the attention it deserves!
How to prepare for a job interview at JLA
✨Know Your Stuff
Before the interview, make sure you understand JLA's mission and the services they offer. Familiarise yourself with their Customer Care Department and think about how your experience aligns with their needs. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Customer Resolutions Manager, you'll be responsible for leading a team. Prepare examples of how you've successfully managed teams in the past, resolved conflicts, or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Your Problem-Solving Abilities
In this role, you'll need to tackle customer issues head-on. Think of specific challenges you've faced in previous positions and how you resolved them. Be ready to discuss your thought process and the impact of your solutions on customer satisfaction.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the role and the company culture. You might ask about the team's current challenges or how success is measured in the Customer Care Department. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
