At a Glance
- Tasks: Lead a team to enhance customer experiences and resolve complex queries.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and career development opportunities.
- Other info: Be part of a dynamic team focused on delivering exceptional service.
- Why this job: Make a real impact by improving customer relationships and driving team success.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 30000 - 40000 € per year.
Function: Customer Service Management
Location: Ripponden Office/Hybrid
Reports to: Customer Care and Resolutions Manager
Responsible for staff: Currently 8 FTE
About our business: JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
Role overview: To lead and develop the team of Customer Relationship Managers, ensuring the effective resolution of complex queries, driving improvements in customer outcomes, protecting growth opportunities and enhancing customer experience during both the onboarding and in-life phase of their customer journey. This role is central to building a high performing, empowered team that delivers excellent customer service, builds rapport and strong working relationships with the JLA customer base.
Customer Relationship Management Team Leader employer: JLA
JLA is an exceptional employer that prioritises employee development and fosters a collaborative work culture in its Ripponden office. With a focus on meaningful customer interactions, employees benefit from comprehensive training, growth opportunities, and a supportive environment that encourages innovation and teamwork. The hybrid work model further enhances work-life balance, making JLA a rewarding place to build a career in customer service management.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management Team Leader
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Relationship Management Team Leader role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research JLA and understand their mission-critical services. Be ready to discuss how your experience aligns with their goals, especially in enhancing customer experience and resolving complex queries.
✨Tip Number 3
Showcase your leadership skills! During interviews, share examples of how you've successfully led teams in the past. Highlight your ability to empower others and drive improvements in customer outcomes—this is key for the role!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Relationship Management Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Relationship Management Team Leader role. Highlight your experience in customer service and team leadership, and don’t forget to showcase any relevant achievements that demonstrate your ability to drive improvements in customer outcomes.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your skills align with our mission at JLA. Be sure to mention specific examples of how you've enhanced customer experiences in previous roles.
Showcase Your Leadership Skills:As a Team Leader, we want to see your leadership style! In your application, share examples of how you've successfully led teams, resolved complex queries, and built strong relationships with customers. This will help us understand how you can contribute to our high-performing team.
Apply Through Our Website:We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at JLA
✨Know Your Stuff
Make sure you understand JLA's services and how they impact customer relationships. Familiarise yourself with their Total Care proposition and think about how your experience can enhance customer outcomes.
✨Show Leadership Skills
As a Customer Relationship Management Team Leader, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully managed teams in the past, focusing on conflict resolution and driving improvements.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think of complex queries you've resolved before and be ready to discuss your approach, the challenges faced, and the positive outcomes achieved.
✨Emphasise Customer Experience
Highlight your commitment to enhancing customer experience. Share specific strategies you've implemented in previous roles that improved customer satisfaction and built strong relationships.
