At a Glance
- Tasks: Manage customer queries and keep records updated in a fast-paced environment.
- Company: Join JLA, a leader in essential services for various sectors.
- Benefits: Enjoy competitive pay, training opportunities, and a supportive team.
- Other info: Great opportunity for career growth in a dynamic customer service role.
- Why this job: Make a difference by helping customers with vital services every day.
- Qualifications: Strong communication skills and attention to detail are essential.
The predicted salary is between 25000 - 30000 £ per year.
About our business
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
Role overview
Working within the customer service department within the Hixon office you will be responsible for keeping our customer records up to date, logging jobs and call outs from customer portals, phones and email. Managing your time wisely to ensure that all tasks are completed within agreed SLAs. The role also includes communicating with our customers to ensure that queries are responded/resolved in a timely manner. You will have excellent attention to detail, communication and interpersonal skills.
Key tasks
- Taking incoming calls and responding to customer queries
- Logging jobs and managing customer records
- Ensuring timely resolution of customer issues
Customer Helpdesk employer: JLA
JLA is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. Located in Hixon, our team enjoys a collaborative environment where every member plays a vital role in delivering critical services to various sectors. With comprehensive benefits and a commitment to excellence, we empower our employees to thrive while making a meaningful impact in the communities we serve.
