At a Glance
- Tasks: Support customers with queries and provide technical assistance in a vibrant team.
- Company: Join JLA, a trusted provider of essential services for over 50 years.
- Benefits: Enjoy competitive pay, training opportunities, and a supportive work environment.
- Other info: Be part of a dynamic team with opportunities for personal growth.
- Why this job: Make a real difference by helping customers and resolving their issues.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Location: Ripponden
Reports to: Customer Help Desk Team Leader
About our business:
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care; this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
Role overview:
We are looking for a customer focused individual to join our Customer Help Desk. Working as a part of a vibrant and energetic team, your role is to support the team to handle our customer queries and be a point of escalation, take ownership of the situation and demonstrate real empathy to provide a resolution to the customer's satisfaction. Our team also provides technical support to the customer, for which training will be provided.
Customer Help Desk Expert employer: JLA
JLA is an exceptional employer, offering a dynamic work environment in Ripponden where employees are valued and encouraged to grow. With a strong focus on customer service and teamwork, the company provides comprehensive training and development opportunities, ensuring that every team member can thrive in their role. The unique Total Care package not only supports our clients but also fosters a culture of collaboration and innovation, making JLA a rewarding place to build a meaningful career.
