At a Glance
- Tasks: Lead a dynamic customer care team and ensure top-notch service delivery.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Enjoy a comprehensive benefits package focused on your well-being.
- Other info: Hybrid working options and a supportive environment for personal growth.
- Why this job: Make a real difference by supporting customers and leading a passionate team.
- Qualifications: Experience in customer service management and strong leadership skills.
The predicted salary is between 30000 - 40000 € per year.
Function: Customer Service Management
Location: Ripponden Office/Hybrid
Reports to: Customer Care and Resolutions Manager
Responsible for staff: Currently 6 FTE
About our business: JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working daily with customers.
When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support you need.
Customer Care Team Leader employer: JLA
At JLA, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and growth. Located in Ripponden, our hybrid working model allows for flexibility while you lead a dedicated team in delivering outstanding customer service. With access to comprehensive benefits, including mental health support and professional development opportunities, JLA is committed to fostering a rewarding and meaningful career for all our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Team Leader
✨Tip Number 1
Network like a pro! Reach out to current or former employees at JLA on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching JLA's services. Knowing our mission-critical solutions inside out will show your passion and help you stand out as a Customer Care Team Leader.
✨Tip Number 3
Practice common interview questions with a mate. Focus on leadership scenarios and how you handle customer care challenges. We want to see your problem-solving skills in action!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join the JLA family directly!
We think you need these skills to ace Customer Care Team Leader
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that are relevant to the Customer Care Team Leader role. Highlight your leadership experience and customer service achievements to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer care and how your values align with JLA’s mission. Keep it engaging and personal – we want to get to know you!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled challenges in customer service. We love to see how you think on your feet and resolve issues effectively!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at JLA
✨Know Your Stuff
Before the interview, make sure you understand JLA's mission and the services they offer. Familiarise yourself with their Customer Care approach and think about how your experience aligns with their values. This will show that you're genuinely interested in the role and the company.
✨Showcase Leadership Skills
As a Customer Care Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, resolved conflicts, or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the team dynamics, the challenges they face, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture is the right fit for you.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. JLA values its people, so being authentic can help you connect with the interviewers. Share your passion for customer service and how you can contribute to their mission.
