Role - Service Designer
Location - Hybrid, 2 days onsite in East London
Contract - Initial 3 months
Rate - up to £500 per day
This role has been deemed Inside IR35
The Opportunity
A London local authority is redesigning how services are delivered to residents, including the development of locality hubs that bring different services together in a more accessible and coordinated way. We are looking for an experienced Service Designer with a strong background in operational service redesign and public service transformation. This is not a digital UX or product design position. The focus is on how people, processes and services work together to deliver better outcomes for residents.
The Role
Design new operational service models that enable multiple council services to work effectively within shared locality hubs.
Review existing service delivery arrangements, identifying duplication, inefficiencies and opportunities for integration.
Map current “as-is” and future “to-be” service processes, customer journeys, responsibilities and hand-offs.
Work with operational managers, frontline teams and Business Analysts to capture requirements and develop workable solutions.
Facilitate workshops and collaborative design sessions with stakeholders across different services.
Define how integrated services will operate in practice, including staffing, processes, referrals and customer interactions.
Support the transition from existing arrangements into redesigned service models.
The Person
Demonstrable experience in operational service design, service integration or public service reform.
Background within local government, wider public services or complex service transformation environments.
Strong analytical skills and experience translating service requirements into clear operating models.
Able to work across organisational boundaries and bring different service teams together.
Experience designing integrated, place-based or multidisciplinary services would be particularly valuable.
If you would like to learn more, please apply through the advert and we will be in touch to discuss in more detail.
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