Service Designer - Digital Transformation Interim Contract - Inside IR35 £500 per day Hybrid - approximately 2 days per week onsite in East London A large public-sector organisation is delivering an ambitious modernisation programme, redesigning services to improve outcomes while creating a more effective and efficient organisation. We are looking for experienced Service Designers with strong Business Analysis capability who can understand how services operate today and, critically, design how they should operate in the future. We need people who can understand the real problem, challenge established ways of working and design better services across people, process, technology, data and organisational structure. The Role You will work across different council services / directorates / internal functions (HR / Finance / Procurement / Operations / Administration), taking transformation opportunities from discovery through to future-state design and delivery. Understanding the As-Is is important, but the real value you will bring is defining the To-Be. You will examine how work is delivered, where time and resources are consumed and what could be removed, simplified, automated or redesigned entirely. Technology will be a major enabler. There is particular interest in using AI, automation and the Microsoft technology stack to reduce manual activity, improve productivity, release organisational capacity and enable fundamentally different ways of delivering services. Discovery & Service Design You will need to select the right discovery and analysis techniques for each problem, rather than applying the same approach everywhere. For a small service, this could mean observation and detailed 1-to-1 interviews. For a workforce of 400, you might combine surveys, operational data, targeted interviews, workshops and representative user groups. You will turn qualitative and quantitative information into insight and use this evidence to design the future service. What You'll Be Doing Leading discovery across frontline services, operational teams and corporate functions Using interviews, workshops, observation, surveys and data analysis appropriately Mapping end-to-end services, processes and customer/user journeys
Service Designer in East Kilbride employer: JLA Resourcing
Join a dynamic and innovative team as a Senior SAP ABAP Developer in Fareham, Hampshire, where you'll enjoy a collaborative work culture that values employee growth and development. With a competitive salary and the flexibility of a hybrid working model, this role offers you the chance to make a significant impact on critical business operations while being part of a company that invests in its technology and its people. Experience a supportive environment that encourages continuous learning and professional advancement, making it an excellent place for those seeking meaningful and rewarding employment.
