Business Analyst - Service Redesign - Hybrid, 2 days per week in Ilford, Essex / North East London
The Opportunity
A London local authority is investing in a major service modernisation programme, reviewing how services operate and identifying opportunities to improve efficiency, accessibility and outcomes for residents. We are looking for experienced Business Analysts with a strong background in business process improvement and service redesign. These positions are focused on understanding and transforming operational services, rather than solely delivering IT systems.
The Role
Undertake discovery activities to understand how existing council services operate, including processes, people, systems and customer interactions.
Engage with service managers, frontline teams and stakeholders to gather and challenge requirements.
Map current-state "as-is" processes and identify inefficiencies, duplication and opportunities for improvement.
Develop future-state "to-be" processes and service requirements to support redesigned operating models.
Facilitate workshops, document findings and present recommendations to project teams and service leaders.
Translate business and operational requirements into clear specifications for digital and technology teams where appropriate.
Work alongside Project Managers and Service Designers to support implementation and ensure proposed changes meet business needs.
The Person
Strong Business Analysis experience within service transformation, operational improvement or organisational change programmes.
Proven ability to carry out service discovery and develop redesigned business processes.
Experience within local government, public sector or Civil Service environments would be particularly relevant.
Confident facilitating workshops, challenging requirements and working directly with operational stakeholders.
Able to bridge the gap between service requirements and digital solutions without being exclusively technology-focused.
The role is paying up to £500 per day on an Inside IR35 basis and is offered on a hybrid basis with an expectation of 2 days per week in the office.
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