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- Tasks: Lead and manage the Change Management process to ensure smooth operational improvements.
- Company: Join a dynamic team focused on enhancing service delivery in a multi-client environment.
- Benefits: Enjoy hybrid working, competitive salary, and on-call pay, plus opportunities for professional growth.
- Why this job: Be at the forefront of change, collaborating with diverse teams and making a real impact.
- Qualifications: Experience in IT Change Management is essential; strong customer service skills are a must.
- Other info: Work one day a week in West Birmingham and participate in on-call rotations.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Change Manager Salary: £45,000 + Aprox £5,000 a year on-call Location: Hybrid Working, 1 day a week in West Birmingham Location Working Hours: Mon-Fri 08:30-17:00 and On-call 7 days in a month Travel Required: Yes occasional Job Description: Our client is seeking a proactive and experienced Change Manager to oversee and drive improvements within our Operational Change Management function. You’ll own and manage all aspects of the process, ensuring changes are effectively logged, assessed, authorised, and implemented with minimal risk to services. Key Responsibilities: Own, enforce, and promote the Change Management process. Manage change schedules and ensure changes meet objectives. Track and report on rejected, approved, and completed changes using ServiceNow. Collaborate with stakeholders and suppliers to evaluate risks and communicate impacts. Chair and coordinate Change Advisory Board (CAB) meetings. Support ITSM and Service Delivery teams, including participating in on-call rotas. Identify and implement service improvements. Skills & Experience: Proven experience in IT Change Management ideally within a multi-client Managed Service Provider. Strong customer service and stak…
Change Manager employer: JLA Resourcing
Contact Detail:
JLA Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Change Manager
✨Tip Number 1
Familiarize yourself with Change Management frameworks and methodologies, such as ITIL. This knowledge will not only help you understand the role better but also demonstrate your commitment to the field during discussions.
✨Tip Number 2
Network with professionals in the Change Management space, especially those who have experience in a Managed Service Provider environment. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed change initiatives in the past. Highlighting measurable outcomes will showcase your effectiveness and align with the responsibilities outlined in the job description.
✨Tip Number 4
Stay updated on the latest trends and tools in Change Management, particularly ServiceNow. Being knowledgeable about current technologies will set you apart and show that you're proactive about your professional development.
We think you need these skills to ace Change Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Change Manager position. Understand the key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to highlight relevant experience in IT Change Management. Focus on specific achievements that demonstrate your ability to manage change processes effectively and improve service delivery.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for change management. Mention specific examples of how you've successfully managed change in previous roles and how you can contribute to the company's objectives.
Highlight Collaboration Skills: Since the role involves working with stakeholders and suppliers, emphasize your collaboration and communication skills in your application. Provide examples of successful teamwork and stakeholder engagement from your past experiences.
How to prepare for a job interview at JLA Resourcing
✨Understand the Change Management Process
Make sure you have a solid grasp of the Change Management process. Be prepared to discuss how you've owned and enforced this process in previous roles, and be ready to provide examples of how you've managed change schedules effectively.
✨Familiarize Yourself with ServiceNow
Since tracking and reporting on changes using ServiceNow is a key responsibility, it’s crucial to familiarize yourself with this tool. If you have experience using it, be ready to share specific instances where you utilized it to manage changes.
✨Showcase Your Stakeholder Collaboration Skills
Collaboration with stakeholders and suppliers is essential for this role. Prepare to discuss how you've evaluated risks and communicated impacts in past projects, highlighting your ability to work well with diverse teams.
✨Prepare for the Change Advisory Board (CAB) Discussion
As you'll be chairing CAB meetings, think about how you would facilitate discussions and make decisions. Be ready to explain your approach to coordinating these meetings and how you ensure all voices are heard while keeping the focus on objectives.
