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- Tasks: Lead a team of engineers and resolve complex technical issues.
- Company: Dynamic MSP in Whiteley with a focus on growth and collaboration.
- Benefits: Competitive salary, career progression, and exposure to diverse technologies.
- Why this job: Join a supportive environment and make a real impact while advancing your career.
- Qualifications: Strong 3rd Line support experience and expertise in Microsoft technologies.
- Other info: Hands-on role with opportunities for mentorship and leadership.
The predicted salary is between 40000 - 44000 £ per year.
This is a great opportunity for an experienced 2/3rd Line Engineer with experience across the Microsoft stack to join an MSP in their Whiteley offices.
You will be responsible for acting as the technical lead for a small team of 2nd Line Engineers, ensuring service tickets are managed and resolved in a timely and professional manner. You will act as the key escalation point, providing advanced troubleshooting support and ensuring high-quality service delivery across the client base.
This is a hands-on role, requiring both strong 3rd Line technical expertise across Microsoft technologies and the ability to mentor, guide, and technically lead less experienced engineers.
The Opportunity
- Act as a 3rd Line escalation point for complex issues.
- Lead, mentor, and support a team of Engineers.
- Work with the Helpdesk Manager to oversee day-to-day Helpdesk operations, ensuring SLAs are met.
- Work in a collaborative, forward-thinking environment with plenty of scope for progression.
- Gain exposure to a wide range of technologies and client environments.
With the business continuing to expand, this is a chance to grow your career as the company grows, taking on increasing responsibility in a supportive environment.
The Person
We are seeking a proactive and technically strong leader who enjoys working in a fast-paced MSP environment. The ideal candidate will have:
- Proven 3rd Line Support technical expertise to act as a reliable escalation point.
- Previous experience in a Helpdesk Lead, Supervisor, or Manager position in an MSP or end user environment.
- Strong background in Microsoft technologies, including:
- Windows Server (2016/2019/2022)
- Microsoft 365 / Exchange Online
- Microsoft Azure Active Directory & Group Policy
- Intune / Endpoint Manager
- SharePoint & OneDrive administration
- Hyper-V
This is an on-site role in Whiteley, Hampshire, offering a competitive salary of £40-44k and the chance to lead a talented and growing support team.
If you would like to learn more, please apply through the advert and we will be in touch to discuss in more detail.
Technical Lead in Southampton employer: JLA Resourcing Ltd
Contact Detail:
JLA Resourcing Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Lead in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common technical questions related to Microsoft technologies. Brush up on your troubleshooting skills and be ready to showcase your expertise in real-time scenarios.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've mentored others or led a team in previous roles. Highlighting your ability to guide less experienced engineers will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Technical Lead in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft technologies and any leadership roles you've had. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your 3rd Line expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Technical Lead role. Share specific examples of how you've led teams or tackled complex issues in the past – we love a good story!
Show Off Your Problem-Solving Skills: In your application, highlight your troubleshooting abilities. We’re keen to know how you approach challenges and resolve them, especially in a fast-paced MSP environment. Give us the details on your thought process!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at JLA Resourcing Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your 3rd Line technical expertise, especially around Microsoft technologies like Windows Server and Azure. Be ready to discuss specific scenarios where you've solved complex issues, as this will show your depth of knowledge.
✨Showcase Your Leadership Skills
Since the role involves mentoring a team, prepare examples of how you've led or supported others in previous positions. Think about times when you’ve resolved conflicts or motivated your team to meet SLAs.
✨Practice Problem-Solving Scenarios
Expect to be tested on your troubleshooting skills. Prepare for hypothetical scenarios where you might need to escalate an issue or guide a less experienced engineer through a problem. This will demonstrate your hands-on approach and leadership style.
✨Communicate Clearly and Confidently
Strong communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to relay information to clients or team members who aren’t as tech-savvy. Confidence in your communication can set you apart!
