At a Glance
- Tasks: Provide 1st and 2nd line IT support in a secure environment.
- Company: Join a leading tech firm with a focus on innovation.
- Benefits: Competitive daily rate, collaborative team, and exposure to modern technologies.
- Other info: Opportunity for career growth in a dynamic and skilled team.
- Why this job: Make a real impact while solving technical problems and supporting critical systems.
- Qualifications: Active DV Clearance and experience with Microsoft technologies required.
The predicted salary is between 45000 - 45000 £ per year.
- Role –
- Service Desk Engineer (DV Clearance) Location –
- Farnborough, 5 days a week Contract –
- Initial 6 months Rate -
- £300 to £350 per day Start –
- ASAP
You must hold active DV Clearance to be eligible for this role.
This role has been deemed Outside IR35.
The Opportunity Our client is looking for a talented Service Desk Engineer to join their growing technical support team, providing essential IT support within a highly secure environment.
This is an excellent opportunity for someone who enjoys solving technical problems, delivering outstanding customer service, and working with modern Microsoft technologies.
You'll be part of a collaborative team supporting critical systems where your work will make a genuine operational impact.
The Role As a Service Desk Engineer, you'll provide 1st and 2nd line technical support across a range of end-user devices, infrastructure, and business-critical services.
You'll be responsible for resolving incidents, supporting users both remotely and on-site, and ensuring service requests are managed efficiently while maintaining high levels of customer satisfaction.
Key responsibilities include: Responding to service desk tickets and keeping users informed throughout the incident lifecycle.
Providing 1st and 2nd line support for desktop, infrastructure, and Microsoft environments.
Escalating complex technical issues to 3rd line support where appropriate.
Delivering both desk-side and remote support to end users.
Communicating planned maintenance and service updates to the user community.
Monitoring system alerts, triaging issues, and escalating where necessary.
Maintaining accurate incident records within the ITSM system.
Documenting resolutions and contributing to the technical knowledge base.
Supporting the Major Incident Management process when required.
Occasional travel to remote sites may be required.
The Person We're looking for someone who is passionate about technology, enjoys troubleshooting, and takes pride in delivering an excellent support experience.
You'll be a proactive team player with strong communication skills and a continuous improvement mindset.
You'll ideally have experience with: Windows 10 and Windows 11 administration.
Microsoft Entra ID (Azure AD) and Active Directory administration.
Microsoft 365 administration.
Endpoint Management.
Running Power Shell scripts.
End-user device provisioning and user onboarding.
Security technologies including Multi-Factor Authentication (MFA) and Conditional Access.
IT Service Management (ITSM) platforms such as Atlassian/Jira Service Management or similar.
Linux environments such as Ubuntu or Cent OS.
Desirable experience includes: Windows Server administration and support. mac OS device management (MDM).
Group Policy administration and troubleshooting.
Writing and automating Power Shell scripts.
In return, you'll have the opportunity to work within a highly skilled technical team, gain exposure to modern technologies, and contribute to projects that support critical operations.
If you would like to learn more, please apply through the advert, and we will be in touch to discuss further. TPBN1_UKTJ
Service Desk Engineer - DV Cleared in London employer: JLA Resourcing Ltd
As a Service Desk Engineer at our Farnborough location, you will be part of a dynamic and supportive team that values innovation and collaboration. We offer competitive rates, a strong focus on employee development, and a work culture that encourages continuous learning and growth. With the opportunity to work on critical projects requiring DV Clearance, you will find meaningful and rewarding employment in a company that prioritises your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer - DV Cleared in London
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at JLA Resourcing Ltd that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace Service Desk Engineer - DV Cleared in London
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at JLA Resourcing Ltd, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at JLA Resourcing Ltd can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at JLA Resourcing Ltd will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at JLA Resourcing Ltd
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at JLA Resourcing Ltd. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at JLA Resourcing Ltd.
