At a Glance
- Tasks: Lead IT service delivery and manage support teams for a digital transformation journey.
- Company: Dynamic organisation in Basingstoke investing heavily in technology.
- Benefits: Competitive salary, bonus, and benefits with a hybrid work model.
- Other info: Opportunity for career growth in a supportive environment.
- Why this job: Join a forward-thinking team and make a real impact on IT services.
- Qualifications: Proven experience in IT service management and strong leadership skills.
The predicted salary is between 60000 - 65000 £ per year.
We are looking for an IT Service Delivery Manager to join a Basingstoke based organisation as they continue on their Digital Transformation journey. They've been investing heavily in technology over the last few years.
You will be responsible for delivering high-quality IT services across the organisation, managing internal Desktop and Application Support teams and overseeing third-party IT suppliers. You will ensure services meet agreed SLAs, develop and maintain ITIL-aligned processes, track performance through KPIs, and drive continuous service improvement.
Role- Managing major incidents, problem management and root cause analysis
- Developing ITSM processes based around the ITIL Framework
- Effective management of the IT service desk and core systems teams - circa 5 staff members
- Maintaining Service Improvement Plans
- Developing and maintaining strong relationships with IT Suppliers
- Producing clear service performance metrics for the business.
- Proven experience as an IT Service Delivery Manager
- A background in Service Management, Problem Management and Incident Management
- Experience of designing, implementing and managing SLAs
- Experienced team / people manager who can develop and engage with staff
- The ability to manage / monitor and report on suppliers ensuring their delivery is in line with expectations
- Strong communication / negotiation skills for both contract renewals and engagement with new suppliers
- ITIL v3 certification (ideally v4)
- Based within commutable distance of Basingstoke (Hampshire) and the willingness to be in the office 3 days per week
Salary circa £60-65k + bonus + benefits.
Information Technology Service Delivery Manager in Basingstoke employer: JLA Resourcing Ltd
Join a forward-thinking organisation in Basingstoke that prioritises innovation and employee development as part of its Digital Transformation journey. With a strong focus on IT service excellence, you will benefit from a collaborative work culture, opportunities for professional growth, and a competitive salary package that includes bonuses and comprehensive benefits. This is an excellent opportunity to make a meaningful impact while working in a supportive environment that values your contributions.
