At a Glance
- Tasks: Provide 1st and 2nd line support to users, resolving issues and improving services.
- Company: Fast-growing business in central Basingstoke with a dynamic team culture.
- Benefits: Competitive salary, hybrid work model, and opportunities for career progression.
- Other info: Great potential for career growth into areas like Security and Networking.
- Why this job: Join a supportive team and enhance your tech skills while making a real impact.
- Qualifications: Experience in service desk roles and a passion for technology.
The predicted salary is between 31000 - 38000 £ per year.
We're looking for a Desktop Support Analyst / 2nd Line Service Desk Analyst with good 1st / 2nd Line Support skills to join a fast growing business in central Basingstoke. It's a hybrid role with 3 days in the office and 2 from home and you'll be providing support to approximately 200 users (but growing rapidly). It's a highly customer facing role that involves engaging with staff at all levels up to the C Suite so you'll need to be a confident, professional and friendly communicator who can take ownership of problems and provide a high quality support service.
The team pride themselves on providing a high rate of first-time fix and you'll have the opportunity to upskill and develop your career with them. IT is delivered through a hybrid (multi-cloud) infrastructure and you'll be providing reactive support for issues as well as proactively looking at service improvements and getting the opportunity to work on a number of projects. Within the team there are several examples of where people have progressed through to Security, Platform Engineering, Networking and Team Management.
The Person:
You'll be an experienced Service Desk Analyst / Desktop Support Analyst progressing through from a 1st Line / Service Desk role and wanting to challenge yourself and improve technically. You'll have a range of skills including some (but likely not all) of the following:
- Understanding of the Windows 11 Operating System and Office365
- Knowledge of device build, configuration and management and exposure to Intune, Autopilot and SCCM
- Experience in Identity Management within Azure / Azure Active Directory
- Experience of supporting and troubleshooting Mobile Devices
- Basic Networking knowledge - TCP/IP, DNS, LAN / WAN, Routers, Switches
- Patching Solutions - Automox / WSUS
- Helpdesk packages such as Jira / ServiceNow
As above, the role does require travel to the Basingstoke site 3 days per week and the salary on offer is circa £31k basic + £5k on call + bonus of 10%.
Desktop Support Analyst in Basingstoke employer: JLA Resourcing Ltd
As a Service Desk Engineer at our Farnborough location, you will be part of a dynamic and supportive team that values innovation and collaboration. We offer competitive rates, a strong focus on employee development, and a work culture that encourages continuous learning and growth. With the opportunity to work on critical projects requiring DV Clearance, you will find meaningful and rewarding employment in a company that prioritises your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Analyst in Basingstoke
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what JLA Resourcing Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges JLA Resourcing Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at JLA Resourcing Ltd!
✨Direct Apply to JLA Resourcing Ltd
Let's not forget to apply directly through the JLA Resourcing Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Analyst in Basingstoke
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at JLA Resourcing Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at JLA Resourcing Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at JLA Resourcing Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
