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- Tasks: Support sales teams by streamlining operations and resolving customer queries.
- Company: Join JLA, a leader in providing essential services to various sectors for over 50 years.
- Benefits: Enjoy a competitive salary, professional development, and a dynamic work environment.
- Other info: Fast-paced role with opportunities for growth and collaboration across multiple business functions.
- Why this job: Make a real difference by enhancing customer experiences and supporting sales efficiency.
- Qualifications: Strong communication skills, attention to detail, and teamwork experience are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Ripponden
Reports to: Sales Operations Team Leader
About our business:
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
Role overview:
Provides a professional interface between JLA business functions and the respective Sales Team. The objective is to liberate Sales time and improve operations efficiency within JLA that result in a better customer experience.
Key tasks:
- Facilitate the effective operation of JLA's Order to Cash processes with the nominated Sales Team.
- Resolve issues and queries to support Sales teams and address customer concerns.
- Confident with inputting figures to calculate a pricing model.
- Support and where appropriate challenge sales members to ensure all information is provided to be able to create a workable order.
- Organise contract management (via DocuSign).
- Manage a customer Total Care, SCON or Machine Sales Order through to IFSL.
- Liaise with suppliers and group companies within JLA to ensure operational and commercial actions are fulfilled on time (and in full).
Special Challenges:
This is a varied, fast-paced role so we are looking for someone who can adapt quickly to an ever-changing environment and take on new tasks with ease. The role involves liaison and collaboration with multiple business functions within JLA. Confidence communicating with colleagues and customers verbally and in writing. Working with ambiguity and conflicting information and/or priorities.
Criteria:
Essential (attributes required for candidate to be considered):
- Excellent Communication Skills written and verbal.
- Ability to work as part of a team.
- Attention to detail.
- Knowledge of all Microsoft office applications.
- Knowledge of Pivotal, SMART and IFS.
Experience (what you have done):
- Strong administration skills.
- Excellent attention to detail.
- Good understanding of JLA's operational processes.
- Assertiveness to be able to meet planned deadlines and sales demands.
Personal qualities (the way you think and act):
- Own the challenge.
- Be a partner.
- Keep it real.
- Problem solver.
- Collaborative.
Sales Operations Specialist in Yorkshire employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Specialist in Yorkshire
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching JLA and understanding our Total Care model. Show us you’re not just another candidate; demonstrate how your skills can directly benefit our Sales Operations team.
✨Tip Number 3
Practice your communication skills! Whether it’s verbal or written, being clear and confident is key. We want to see that you can effectively liaise with both colleagues and customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team.
We think you need these skills to ace Sales Operations Specialist in Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Operations Specialist role. Highlight relevant experience and skills that match the job description, especially your communication skills and attention to detail.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for JLA. Mention specific examples of how you've tackled challenges in previous roles and how you can contribute to improving operations efficiency.
Showcase Your Team Spirit: Since this role involves collaboration with various teams, make sure to emphasise your ability to work well in a team. Share experiences where you’ve successfully partnered with others to achieve a common goal.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at JLA Limited
✨Know the Company Inside Out
Before your interview, take some time to research JLA and its services. Understand their Total Care package and how it benefits customers. This knowledge will not only impress the interviewers but also help you relate your answers to the company's values and operations.
✨Showcase Your Communication Skills
As a Sales Operations Specialist, excellent communication is key. Prepare examples of how you've effectively communicated with teams or resolved customer issues in the past. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you overcame them. Highlight your ability to work with ambiguity and conflicting information, as this role requires adaptability and quick thinking in a fast-paced environment.
✨Prepare for Practical Scenarios
Expect to encounter practical scenarios related to order management and pricing models during the interview. Brush up on your Microsoft Office skills and be prepared to demonstrate your attention to detail. Practising these scenarios can give you an edge and show that you're ready to hit the ground running.