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- Tasks: Resolve invoice queries and support the credit control team in collecting cash.
- Company: Join a supportive and dynamic finance team at JLA.
- Benefits: Enjoy health perks, gym access, and a range of financial support options.
- Other info: Flexible working hours and a strong focus on work-life balance.
- Why this job: Make a real difference by helping customers and improving processes.
- Qualifications: Customer service experience and problem-solving skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an individual who is a problem solver and fixer to help support the credit control team to collect cash and reduce aged debtors whilst delivering exceptional customer service. You will have a good general understanding of the structure of the JLA organisation and will have the confidence and tenacity to explain contracts and charges to customers and challenge internal failings.
Your role is to handle invoice queries and see them through to resolution, ensuring there is no doubt over what does and does not need to be paid. This will mean creating and managing a network of people across the business to support you in concluding on the query in question. We are looking for a professional and enthusiastic individual; customer service and/or query management experience is a bonus.
When you join the JLA family, you will gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we provide life assurance coverage, company sick pay, and a company pension scheme, as well as a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge, which is why we provide 25 days of annual leave.
Invoice Query coordinator in Yorkshire employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Invoice Query coordinator in Yorkshire
✨Tip Number 1
Network like a pro! Reach out to current employees at JLA through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for the interview process. This insider info can give you a leg up!
✨Tip Number 2
Prepare for those tricky questions! Think about how you would handle specific invoice queries or customer complaints. Practising your responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 3
Show off your problem-solving skills! During the interview, share examples of how you've tackled challenges in previous roles. This will demonstrate that you're the fixer they're looking for in the Invoice Query Coordinator position.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the JLA family. Good luck!
We think you need these skills to ace Invoice Query coordinator in Yorkshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Invoice Query Coordinator role. Highlight any relevant experience in customer service or query management, and don’t forget to showcase your problem-solving skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at JLA. Be enthusiastic and let us know how your skills can help us tackle those invoice queries.
Showcase Your Communication Skills: As this role involves liaising with various teams, make sure to demonstrate your strong communication skills in your application. We want to see how you can effectively explain contracts and charges to customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on the path to joining the JLA family!
How to prepare for a job interview at JLA Limited
✨Know Your Stuff
Before the interview, make sure you understand the basics of credit control and invoice management. Brush up on common queries and resolutions so you can confidently discuss how you would handle them.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or managed queries. This will demonstrate your ability to tackle challenges head-on, which is key for this role.
✨Build Your Network Mindset
Think about how you would create a network within the company to resolve queries. Be ready to discuss how you would collaborate with different departments to ensure smooth communication and resolution of invoice issues.
✨Emphasise Customer Service
Since exceptional customer service is crucial, be prepared to talk about your approach to maintaining positive relationships with clients. Share any relevant experiences that highlight your commitment to customer satisfaction.