At a Glance
- Tasks: Coordinate financial queries and provide exceptional customer service.
- Company: Join JLA, a leader in mission-critical infrastructure solutions.
- Benefits: Enjoy a comprehensive benefits package, including wellness support and gym access.
- Other info: Flexible hybrid working and a supportive team environment.
- Why this job: Make a difference in customer satisfaction while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 € per year.
Function: Customer Service Management
Location: Ripponden Office/Hybrid
Reports to: Financial Queries Team Leader
Responsible for staff: None
About our business:
JLA is a mission critical infrastructure solutions business offering services in Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services.
When you join the JLA family, you will also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave.
Financial Query Coordinator in Yorkshire employer: JLA Limited
At JLA, we prioritise the well-being of our employees, offering a comprehensive benefits package that includes mental health support, fitness facilities, and financial guidance. Our supportive work culture fosters personal and professional growth, ensuring that as a Financial Query Coordinator, you will thrive in a dynamic environment while enjoying a healthy work-life balance in the picturesque setting of Ripponden. Join us to be part of a mission-driven team that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Financial Query Coordinator in Yorkshire
✨Tip Number 1
Network like a pro! Reach out to current or former employees at JLA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching JLA's services and values. Show us that you understand our mission-critical approach and how you can contribute to our customer service excellence.
✨Tip Number 3
Practice common interview questions, especially those related to financial queries and customer service. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the JLA family.
We think you need these skills to ace Financial Query Coordinator in Yorkshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Financial Query Coordinator role. Highlight relevant experience and skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Keep it engaging and personal – we love a bit of personality!
Showcase Your Customer Service Skills:Since this role is all about customer service, make sure to highlight any experience you've had in this area. Share specific examples of how you've handled queries or resolved issues effectively – we want to know how you can help our customers!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, plus you’ll get to see more about what we do at JLA. We can't wait to hear from you!
How to prepare for a job interview at JLA Limited
✨Know Your Numbers
As a Financial Query Coordinator, you'll need to be comfortable with numbers and financial data. Brush up on key financial concepts and be ready to discuss how you've handled financial queries in the past. This will show your potential employer that you have the skills they’re looking for.
✨Understand the Company Culture
JLA values well-being and support for its employees. Research their culture and think about how your personal values align with theirs. Be prepared to share examples of how you prioritise well-being in your work, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific financial queries or customer service situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your thought process clearly and demonstrate your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing financial queries, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
