At a Glance
- Tasks: Lead a dynamic compliance team to achieve sales targets and enhance customer satisfaction.
- Company: Join JLA, a trusted provider of essential services for over 50 years.
- Benefits: Enjoy a competitive salary, wellness support, gym access, and generous leave policies.
- Other info: Flexible working options and excellent career development opportunities await you.
- Why this job: Make a real impact by inspiring and developing a high-performance sales culture.
- Qualifications: Experience in sales management and strong coaching skills required.
The predicted salary is between 29700 - 36300 £ per year.
Job Description
- Job title
- Compliance Team Leader
- Function
- Contact Centre
- Location
- Ripponden / Manchester
- Reports to
- Head of Inside Sales
- Responsible for staff
- TBC
- About our business
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years.
These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.
The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
When you join the JLA family, you'll also gain access to an extensive benefits package.
We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice.
Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges.
We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.
We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements.
We're dedicated to your growth, offering support in career development and training.
We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
Embedding a high-performance sales culture and developing relationships with the team supporting and coaching team members to manage the delivery of your individual and team target.
- Key tasks
- Sales Delivery
- Inspiring sales agents to deliver excellent levels of individual/team performance and customer satisfaction.
- Ensuring digital leads are converted within agreed SLAs
- Organise and tracking of all potential leads maintaining MIS.
- Resolution and removal of blockers to support target achievement.
- Generate and share information on individual and team performance.
- Provide quality customer service, role modelling values in all interactions with clients.
- Achieve and monitor the progress of KPIs on a daily / weekly/ monthly basis
- Senior stakeholder engagement across the wider business
- 121 coaching on sales relevant areas to improve performance
- People Management
- Daily coaching and development of team members.
- Manage any employee relations issues in line with the policies set out by the business.
- Coach and develop the team to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business products.
- Identify address any training and development needs and ensure teams have a personal development plan.
- Hold team briefing sessions / workshops to update the team on best practice.
- Ensure calls, emails, web leads and all data traffic are answered within agreed timescales and in an appropriate manner.
- Own individual and team call observation feedback to manage and improve sales quality
- Completion of regular performance reviews and support goal setting
- Provide guidance and answers to staff
- Organise engagement activities
Compliance Team Leader in Warrington employer: JLA Limited
JLA is an exceptional employer, offering a dynamic work environment in Manchester or Ripponden where employees can thrive in their roles as Quality Managers. With a strong focus on employee development, a culture of compliance, and a commitment to continuous improvement, JLA provides ample opportunities for growth and advancement while ensuring a supportive atmosphere that values teamwork and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Compliance Team Leader in Warrington
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
✨Attend Industry Conferences
Keep an eye out for compliance and risk management conferences and workshops in your area. These events are a goldmine for networking, and they often have job boards or recruiters on-site looking for new talent. Plus, it’s a chance to learn what's trending in the field.
✨Leverage Your University Career Services
If you’ve recently graduated or are still studying, head over to your university's career services. Many companies, including those in compliance, actively recruit fresh talent through these services, so make sure you tap into that resource.
✨Showcase Your Knowledge Online
Start writing articles or blog posts about compliance topics that interest you. Share them on platforms like LinkedIn to demonstrate your knowledge and passion. This not only builds your presence in the field but can also catch the attention of companies like JLA Limited looking for candidates who are engaged and informed.
We think you need these skills to ace Compliance Team Leader in Warrington
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at JLA Limited. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at JLA Limited
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with JLA Limited’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
