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- Tasks: Join our team to manage returns and support order fulfilment daily.
- Company: JLA provides essential infrastructure solutions in various sectors, ensuring top-notch service.
- Benefits: Enjoy a collaborative work environment with opportunities for cross-training and skill development.
- Why this job: Be part of a mission-driven company that values teamwork and customer satisfaction.
- Qualifications: Strong understanding of order fulfilment and exceptional attention to detail required.
- Other info: Ideal for those looking to gain experience in supply chain operations.
The predicted salary is between 30000 - 42000 £ per year.
Supply chain Ops Support – Returns management
As part of the Supply Chain Operations team, you will be primarily focused on the processing of RMA claims for the JLA Group, with a requirement to support other areas such as order fulfilment and returns processing. As a small team individuals have their own focus areas but are cross trained to support when required.
Location
Sheffield
Reports to
About our business
JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.
The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.
Role overview
As part of the Operations Support team you will be focusing on supporting our day to day operations, working with the team to deliver exceptional service across order fulfilment, returns, refurb and warranty claims processing. The role will have a focus on our returns processing, that includes, returns stock management – we have a target returns stock holding and a time critical element to how long it takes to process those returns whether for refurbishment, part harvesting or onward sale. Working with the order fulfilment teams to support the processing of RMA’s, the physical collection and credit of returns. Ensuring all returns adhere to company policies and regulations. Communicating with customers and internal stakeholders about claim statuses and resolving any issues.
Key tasks
- Returns management
- Supporting physical logistics, deliveries and collections
- Customer (internal and external) query resolution
- Liaise and collaborate with customers, suppliers, colleagues, warehouse operations and manufacturers to address and resolve supply chain related queries
- Produce regular reports and analyses on companywide returns and produce performance metrics
- Work with the wider Operations team to assist when required.
Key services provided by the team
- Order fulfilment, the Sheffield operation is the central point of the JLA supply chain
- Warehousing
- Warranty management
Criteria
Essential (attributes required for candidate to be considered)
Desirable (attributes can be trained or developed)
Knowledge and Skills (what you know and what you can do)
- Strong understanding of order fulfilment processes, despatch and returns
- Ability to process and administer data in a timely fashion
- Exceptional attention to detail
- Outstanding analytical skills
Experience (what you have done)
- Prior working experience in order fulfilment
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Supply chain Ops Support - Returns management employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supply chain Ops Support - Returns management
✨Tip Number 1
Familiarise yourself with the specific processes involved in returns management and order fulfilment. Understanding the nuances of these operations will help you demonstrate your knowledge during any discussions with our team.
✨Tip Number 2
Showcase your analytical skills by preparing examples of how you've used data to improve processes in previous roles. Being able to discuss real-life scenarios where you've made a difference can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the supply chain industry, especially those who have experience in returns management. Engaging with others can provide insights into best practices and may even lead to valuable connections within JLA.
✨Tip Number 4
Prepare to discuss how you handle customer queries and resolve issues effectively. Since communication is key in this role, being ready to share your approach to customer service will highlight your suitability for the position.
We think you need these skills to ace Supply chain Ops Support - Returns management
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supply chain operations, particularly in order fulfilment and returns management. Use specific examples to demonstrate your understanding of these processes.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the job description, especially your attention to detail and analytical abilities.
Showcase Relevant Experience: If you have prior experience in logistics or supply chain roles, be sure to detail this in your application. Highlight any specific achievements or projects that relate to returns processing or customer query resolution.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at JLA Limited
✨Understand the Role
Make sure you have a solid grasp of what the Supply Chain Ops Support role entails, especially around returns management. Familiarise yourself with the processes involved in RMA claims and how they fit into the overall supply chain operations.
✨Showcase Your Analytical Skills
Since the role requires outstanding analytical skills, be prepared to discuss examples from your past experiences where you've successfully analysed data or resolved complex issues. This will demonstrate your capability to handle the responsibilities of the position.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, particularly in customer query resolution and logistics. Think of scenarios where you had to manage returns or fulfil orders under pressure, and be ready to explain your thought process.
✨Highlight Team Collaboration
As this role involves working closely with various teams, emphasise your ability to collaborate effectively. Share examples of how you've worked with colleagues, suppliers, or customers to resolve issues or improve processes in previous roles.
