JLA Limited in Sunderland is seeking a Customer Service Administrator to manage customer records, log jobs and respond to inquiries via portals, phones and email. You will prioritise tasks to meet SLAs and coordinate with engineers, suppliers and customers to ensure timely updates.
You will maintain accurate job notes, escalate issues promptly, and communicate clearly with stakeholders. The role requires strong attention to detail and excellent interpersonal skills in a fast-paced environment.
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Customer Services & Records Coordinator in Sunderland employer: JLA Limited
JLA is an exceptional employer, offering a dynamic work environment in Manchester or Ripponden where employees can thrive in their roles as Quality Managers. With a strong focus on employee development, a culture of compliance, and a commitment to continuous improvement, JLA provides ample opportunities for growth and advancement while ensuring a supportive atmosphere that values teamwork and innovation.
