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- Tasks: Manage and coordinate work for engineers, ensuring efficient service delivery.
- Company: Join JLA, a leader in providing essential services across various sectors.
- Benefits: Enjoy a comprehensive benefits package including health support, gym access, and flexible working.
- Why this job: Make a real difference by supporting critical services that impact communities.
- Qualifications: Strong communication skills and ability to manage multiple tasks effectively.
- Other info: Opportunities for career growth and recognition through our Colleague Recognition Scheme.
The predicted salary is between 36000 - 60000 £ per year.
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.
The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
When you join the JLA family, you'll also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges.
We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs. You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.
We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview: The Planner/Dispatcher manages all works that come from the inbound contact and sales teams. They plan work for engineers to complete, both real time when a fault is identified and future planned for preventative maintenance works and/or installations.
It is important that the Planner/Dispatcher plans work to meet customer contract obligations, while ensuring that work is planned with maximum efficiency and that they get maximum value from the business.
The Planner/Dispatcher will collaborate regularly with colleagues within Service Delivery teams around the UK to ensure works are completed and invoiced on time. They will also work with the field, they are the first point of contact for engineers and support the Regional Leads to plan labour availability and report on performance.
Key tasks:
- Call/Email Handling: Taking inbound and making outbound communication with engineers and handling queries relating to jobs from a planning perspective. Making outbound communication to customers to plan works in with them. Managing emails in a timely and effective manner.
- Works in Progress Activity: Reviews, actions and updates the business on the progress of customer works, including: Ensuring all jobs to be planned/allocated are progressed within SLA. Ensuring that jobs are progressed by engineers within the operating system when they have been physically completed. Ensure that jobs are planned to be productive in terms of travelling time and time on site.
- Field Management: Works with engineers daily through phone/meetings to ensure diaries are full and works are planned effectively with regional leads to plan month ahead and previous performance. KPI reporting to service delivery management and regional leads to show performance.
Planning and Dispatch Coordinator in Stafford employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Planning and Dispatch Coordinator in Stafford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching JLA and understanding their services. Show them you’re not just another candidate; demonstrate how your skills align with their mission and values.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Planning and Dispatch Coordinator in Stafford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Planning and Dispatch Coordinator role. Highlight your relevant experience in planning, dispatching, or customer service to show us you’re the perfect fit!
Showcase Your Communication Skills: Since this role involves a lot of call and email handling, it’s essential to demonstrate your communication skills. Use clear and concise language in your application to reflect how you’d handle queries and coordinate with engineers.
Highlight Your Organisational Skills: We want to see how you manage multiple tasks effectively. Share examples of how you've successfully planned and organised work in previous roles, especially if it involved meeting deadlines or working under pressure.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at JLA Limited
✨Know the Company Inside Out
Before your interview, make sure you research JLA thoroughly. Understand their services, especially the Total Care package, and how they support various sectors like Care Homes and Hospitals. This knowledge will help you demonstrate your genuine interest in the company and its mission.
✨Showcase Your Planning Skills
As a Planning and Dispatch Coordinator, your ability to manage time and resources is crucial. Prepare examples from your past experiences where you've successfully planned and coordinated tasks. Be ready to discuss how you ensure efficiency and meet deadlines, as this will be key in your role.
✨Communicate Clearly and Confidently
Since the role involves a lot of communication with engineers and customers, practice articulating your thoughts clearly. Use role-play scenarios to simulate calls or emails you might handle. This will help you feel more comfortable during the actual interview when discussing your communication style.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, performance metrics, and how success is measured in the role. This shows that you're not only interested in the position but also in how you can contribute to the company's goals.
