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- Tasks: Coordinate smooth installations and keep customers updated throughout the process.
- Company: Join JLA, a trusted provider of essential services for over 50 years.
- Benefits: Enjoy 25 days annual leave, wellness support, and a free onsite gym.
- Why this job: Make a real difference by ensuring hassle-free installations for customers.
- Qualifications: Strong communication, organisational skills, and experience with stakeholders required.
- Other info: Flexible working options and career development opportunities await you.
The predicted salary is between 30000 - 42000 £ per year.
About our business
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
When you join the JLA family, you will also gain access to an extensive benefits package. We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available. To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub. We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies. We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We are dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
You will be responsible for ensuring the installation of new equipment runs smoothly for the customer. Day to day, you will be managing an order book, speaking to customers with updates, conducting order book reviews with your sales team, speaking to installers and planning future installs. Importantly, your order book will be kept up to date with progress notes and install dates to enable the business to accurately forecast the delivery pipeline. We want all of our customers to have a hassle-free installation experience and for JLA to take care of it.
Key tasks
- Managing an order book on a day to day basis with accurate notes and delivery dates
- Keeping customers updated with progress of an install
- Conducting order book reviews with key stakeholders
- Resolving queries to move installs forward in a timely manner for the customer
- Taking calls from customers with installations queries
- Liaising with installers and subcontractors to arrange install
Criteria
Knowledge and Skills (what you know and what you can do)- Good communication and customer service skills
- Strong organisational skills
- Excellent communication skills
- Proficient level of computer skills
- Good knowledge of the English language, both written and verbal
- Experience working with stakeholders
- Experience of adapting quickly to meet the needs of stakeholders
- Microsoft Excel skills
- Strong desire to succeed
- Good time management skills
- Resourceful, with the ability to work independently
- Experience of working in a target-based role
Installations Coordinator in Sowerby Bridge employer: JLA Limited
Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Installations Coordinator in Sowerby Bridge
✨Tip Number 1
Get to know the company inside out! Research JLA's services and values so you can chat confidently about how you fit into their mission. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and what they look for in an Installations Coordinator. Plus, it could lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and organisation skills. Think of examples from your past experiences that highlight your ability to manage an order book and liaise with stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Installations Coordinator in Sowerby Bridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Installations Coordinator role. Highlight your relevant experience, especially in managing order books and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for JLA. Mention your strong communication skills and any experience you have with stakeholders. Let us know why you want to join our team!
Showcase Your Organisational Skills: Since this role involves managing an order book, make sure to highlight your organisational skills in your application. Share examples of how you've kept things on track in previous roles. We love a candidate who can keep everything running smoothly!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of the JLA family!
How to prepare for a job interview at JLA Limited
✨Know Your Stuff
Before the interview, make sure you understand JLA's services and how they impact various sectors. Familiarise yourself with their Total Care package and think about how your role as an Installations Coordinator fits into that. This will show your genuine interest in the company and help you answer questions more effectively.
✨Show Off Your Communication Skills
Since this role requires excellent communication, be prepared to demonstrate your skills during the interview. Practice explaining complex ideas simply and clearly. You might even want to role-play common scenarios, like updating a customer on their installation progress or resolving a query.
✨Organise Your Thoughts
With strong organisational skills being key for this position, come prepared with examples of how you've managed tasks or projects in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to follow your thought process.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, how success is measured in the role, or what challenges the company is currently facing. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
